Don Cafeto — Restaurant in Quintana Roo

Although we are originally from the US, we are residents of Mexico. We have had several dinners at Don Cafeto over the past several months. It is/was a really good restaurant, with excellent choices and excellent live music. We liked it enough to take visiting family and friends here on a regular basis. However...THAT STOPS AS OF TONIGHT.

We took some friends here tonight, ordered our meals and all was excellent - until the checks came. On the bottom of the check, THEY ADDED A 10% SERVICE FEE. First of all, this is ILLEGAL in Mexico. Now, let me make this clear, this was not a hand-written addition, this was PRINTED BY THEIR EQUIPMENT. I showed him my residency card, told him I knew it was illegal, told him I was going to call PROFECO and he immediately started apologizing and said I only had to pay the "sub-total". He then quickly took the checks from us and walked away. I asked him for a copy of the check and he came back with a new one that didn't have the service fee added. I asked to speak to the manager, but he never got anyone and I didn't see one around. As a last insult to what would have been an excellent meal, he brought my change ($40 pesos) in...forty $1 peso coins. Really?

I will be calling PROFECO tomorrow and we and our friends and families will no longer eat here. Really sad as this place had a lot going for it. Our friends that we brought with us here tonight are also residents of MX, so they will also be spreading the word about this. There are plenty of good restaurants who do things the right way - I don't need this place.

TOURISTS: Do NOT allow restaurants to get away with this. THEY KNOW it is illegal and try to gouge unknowing gringos of an extra 10%. Is that a significant amount? No. But, that is missing the point. CHECK your receipts, call them out on this a contact PROFECO!

If the owner or manager reads this, I would love to hear from you, but I have a...

This was some of the worst mexican food I have ever had. This includes Mexican restaurants in Poland. The mole tasted it was simply seeet chocolate mixed with a blended pico de gallo, no dried chiles or spices or nuts... bland and sweet. The chicken in the mole enchiladas was not seasoned at all. The carro beans tasted straight out of the can. The portion of rice was again totally unseasoned, tiny and expensive at 120 pesos. The tuna stuffed avocado my wife got was half an avocado filled with tinned tuna and mayo arranged on large chucks of unseasoned vegetables. She had previously asked repeatedly in Spanish if it was tinned or fresh and was assured it was going to be fresh. The waiter seemed annoyed when she sent it back and took some convincing to even admit that h3 had misinformed us. When the bill came the waiter had the audacity to simply circle the +15% tip option in such a manner as to cover the 0 5 and 10% options, trying to clearly scam us. The meal cost 45 eur equivalent, which was 2 beverages, my wife only had an appetiser and I only had a main, albeit with miniscule 'sides' of rice and beans. Avoid this place, spend half as much and get some actual good local food at Barracuda or spend a quarter as much at Taqueria Honoria, or spend the same amount for a vastly superior experience at Mamazul. This is a...

Do not eat here!! I REPEAT DO NOT EAT HERE !! I was excited to try this place out after our tour guy recomended it, but as soon as we got there. The sever took so long to give us our menu. Took soo long to give us our drinks that I had nothing to do but watch the severs run arround and attend to people. As I watched them cleaning tables and serving the complementary chips and veggies to others, I saw that they were reusing everything that was not consumed by previous customers. If the chips you were eating didn’t seem fresh?? Its because they werent. They were throwing all the uneaten chips into other baskets and passing them off as new. I even saw one server remove a tissue and some trashh off the chips and place them in a new container. He did the same with the veggies. On top of that no gloves were being worn as the same person touching the trash and throwing out things.. was the same person refilling all the customers chips and veggies. I was automatically disgusted. I confronted the waiter and he was shocked that I even mentioned it. He didn’t deny it , but insisted we stayed and eat. I didnt pay for our meals since they still hadn’t brought it to our tables but we payed for the drinks we had consumed. If this goes on with the appitizers , imagine what they do with the other food. GROSS...