New World Southmall — Attraction in Manurewa

Complaint: Sarika and Checkout supervisor at the time

I was shocked and highly embarrassed by the way your staff talked to me today regarding an issue. Sarika the Manager at your store showed no respect and no customer service skills and Taufi whom i interacted with this morning is shocking. While i have noticed bad customer service at this store before, this is the first time i have been pushed to send in a complaint.

This morning i went and bought a few things from my local store and when checking out at the self scan my money got stuck. I called for assistance and a lovely lady with a heavy accent tried to assist me. She couldn't get out and i had been waiting for 5 minutes now she apologised as i told her i was getting late for work and called in Taufi who had the gaol to tsk, tsk, as the nice lady told her how the money got stuck. Taufi didn't say hi to me or smile she tsk tsked even more and ignored my "i have togo to work" which i had to repeat. She didn't even look my way! Frustrated i told her you keep my change and i will get it later. She still didn't look up and i placed my money on the checkout and left with my produce.

In the afternoon i came back to get my change and i happen to ask Sarika if i could talk to the supervisor. She doesn't smile or say how can i help you, she demand "Wny?!" i tell her I'm here for my change and she asks me to describe the supervisor. Along with describing her race and hair color i said she was fat. Sarika sneered at me and said in a rude voice "She's not fat!" I pointed to the supervisor there and said that size. Sarika walks off without saying anything or asking me to wait and i decide to ask the checkout supervisor. I didn't get her name but as soon as i asked her Sarika in mid walk away from me chimed in i am looking for her why are you asking her?! i said you didn't ask me to wait and then she started pointing a finger at me and yelling at me about how i had described the person as fat and that it was rude! I said you asked me to describe her and thats what i did. While Sarika is busy yelling at me in front of all the people at the checkouts several customers have turned around to see the commotion. She then decides its a good times to introduce her self and yells at me that she is the Manager and the other checkout supervisor- her tone of full of triumph as if asking me "what you gonna do now?"!!To top it up the supervisor at the time turns around to add in to Sarika saying i should have said big. My partner was there to witness all this and we were highly embarrassed at the show your two employees Sarika and checkout supervisor at the time 4:15pm put up.

The point of all this is i have never before been so publicly humiliated over a nothing! It was like they were bullies! Sarika and the checkout supervisor did not possess an ounce of customer service skill! Did not introduce her self, tell me that she could help me, tell me that she was the manager and had a mean, highly aggressive stance.

Moreover when i asked Sarika for the name of the supervisor who dealt with me this morning she had the gaol again to demand "Why!!?" When i told her for customer feedback and asked her to spell the name she sneered at me.

I am really disappointed as i have been a part of this community over 2 years now and have been coming to New World almost daily. It makes me sad that this is how your employees treat customers. I am not expecting anything short of a face to face apology from the two women Sarika and checkout supervisor...

20/03/2024 New world Supermarket Here I am standing in line at Newworld Manurewa.

WHAT A JOKE

Some Brite spark has turned all the checkouts into self serve accept for 5 of them of which 3 are used for a dumping ground and one is just not being used the other pne is broken one line is the length of the whole isle , and the self serve line is crossing that line in front almost to the bread

The self serve checkouts have a 6 foot black cage around it.

Not enogh room to move and fit trollys in properly not enough room to get out of the self serve .

Lets say it reminds you of a prison. If you've eva visited someone there you will understand.

The duty manager has a title that he is incometent in and he has no idea how to handle the situation. Mmmm.

The duty manager was incompitent of his job title.

10 minutes ago some sfaff woman is standing on a box yelling at every one to go to self serve. Every one was laughing at her . wat a joke.!!!

So many staff there cannot speak proper English and can't handle any difficult situation.

The woman that was serving at the chechout was trying to hide the fact that she had gum in her mouth, if I want to go and watch cows chew grass I will go into a padoc in the country.

The drastic change is deffinitely not benefiting the pubplic in any way.

THis supermarket is off the list for me.

MANUREWA NEW WORLD SHOULD BE ASHAMED...

I recently placed an order for Avalanche Cappuccino X 26 on Friday. On Saturday, I received a call from a staff member advising that the item was out of stock, even though it was still showing as available online. I completely understand that stock discrepancies can happen.

However, on Saturday I noticed the product was showing as available again online, so I placed another order. Shortly after, I received a call from Alesha, the Online Manager, who again informed me the product was not in stock. During this call, I was told that since I ordered six packs, I should have called to check stock first before ordering. My concern here is that the website lists the purchase limit as 12—so naturally, I assumed that ordering six was well within reason and that availability online meant stock was actually present.

While I understand that stock can run out, I was quite disappointed with the tone and manner in which this was communicated to me. It did not reflect good customer service. I believe feedback and training in this area could be beneficial, as customers should feel respected and valued even when issues occur I suggest recording to be listened to.when I said iam going to take this matter ahead she literally calmed her voice.

I would appreciate it if this matter could be taken seriously so that future interactions with customers reflect a higher...