Laser Clinics New Zealand - Sylvia Park (Auckland) — Attraction in Maungakiekie-Tāmaki

Unhappy with the experience I had today when I arrived for my appointment. I received the follow up call after my last appointment so that is when I made my today's appointment and when the specials were still on, the person I spoke to said I can pay when I come for an appointment and I especially requested for the therapist Khloe as she did an amazing job during last treatment. Upon arrival I was welcomed by another therapist which was really disappointing as clinic failed to let me know before hand my therapist has been changed. This particular therapist told me she had 10 years of experience, not NZ experience as she has just been in the country for a year. During the treatment I didn't feel much, once the treatment was done I go to the counter to make payment I was told I needed to pay $300 something, I told what was discussed over the phone when doing the booking, that's when Clinic Manager Jah comes and says to me that I didn't pay when making booking so price is $300 something, I repeat myself and also told her I was not happy as therapist I requested for was not there and clinic should have informed me prior to appointment, however her cheeky talk to me that Khloe doesn't work 7 days and not here to answer your call all the time. I told her I didn't even call Khloe but made appointment over the phone. However she charges me discounted price. I have many times added treatments to my cart and pay when I go for my appointment. Jah needs to change her attitude when talking to customers as she has done this 3 times, once with my mum and another time with my sister. She charged full price to my mum when she did her booking when they had a deal and girl at the clinic told her she can pay same price when she comes for her appointment. And another time when my sister was trying to cancel the appointment as she had to abort her trip to Auckland. Jah should be happy with great feed backs customers give and that is why probably they ask for specific therapist/beautification. I also run a business and to me customers are important, I listen to them and give them what they requested for. I guess Jah doesn't as she doesn't own the clinic so speaks to customers...

Laser Clinic Sylvia Park Branch

Really unimpressed with the customer service provided and the way they handle their mistakes. If I can give a zero star I would.

On 17th of March I purchased a laser service for my full arm from the Laser Clinic website. My first session was booked on the 27th of March. Upon arrival of my first treatment the staff advised me that I had not paid for the treatment yet. I presented them my bank transaction history which showed the deduction from them. I was utterly disgusted when the staff member told me to email their IT department to resolve the issue, the issue which they caused! This is unacceptable and it’s not my responsibility as a customer to resolve their IT problem.

On the same day I booked for my next session which was the on the 24th of April. On the day when I arrived the staff member told me that my account had been deleted by a person named Darren and asked if I knew who Darren was. I have no idea who Darren is. So once again Laser Clinic Sylvia Park has made an error which caused my appointment for the day to be cancelled. Laser Clinic Sylvia Park has wasted so much of my time. What I’m concerned about are my Personal information and account because I questioned the staff whether Darren worked at the clinic, staff member advised they have no idea who Darren is, and Darren was not one of their staff members. Laser Clinic Sylvia Park need to realIy pick up their game as this is not good enough. I want an answer as to why this...

I started my Laser Clinics journey due to acne. I bought an acne package and started doing their acne treatment plan. I saw a drastic change in my skin. I was so happy with their service - staff were friendly, professional and knowledgeable. I still go to them for other skin treatments such as Microdermabrasion, hydrafacial and skin needling. I have never felt so confident on my skin since I decided to get acne treatment and skin maintenance treatments from them. I also started using their products when I started my acne treatments. I still use their products to this day. Whenever I receive a compliment about my skin, I tell them that I use Laser Clinics products and that I do skin treatments from them. I definitely see myself having ongoing treatments with Laser Clinics. I even encouraged my husband to get a treatment from them. He had a Microdermabrasion and he loved the experience. A big thank you...