The Warehouse Royal Oak — Attraction in Puketāpapa

Didn’t have a great customer service experience today - the checkout operator asked me to unpack my basket - no “please”, no “thank you” was said to me for doing their job for them - and then also expected me to pack my own bags.

Was quite surprised at this, as they are getting paid to do a job. Have worked many retail and customer service jobs myself and it’s not hard to at least unpack the basket while scanning and/or help finish packing the bag when finished scanning. Really poor customer service, which is a shame as the store is large and has a good range of items.

EDIT: we went to the shop again and the customer service was even worse today! There were no staff at any of the checkouts… what is that about? There were two staff at the door to check bags, another single staff member helping out busy at the self-service checkout.

Don’t understand if it is a staff shortage issue or if it is a management issue? I am sorry but it really is not good enough for such a large store with lots of customers not being served or helped. Not every customer is able to do self-check out, different customers have different needs and abilities and some need more help than others.

You have a good store with lots on offer and it is convenient for lots of locals. We hope the customer service improves soon so that we can support your business :)

Edit 3: Realised when we got home that they were selling food products past their used-by date without advertising it … bought food off the “normal” shelves Ie. not a discount bin nor equivalent signage indicating discount expired items. Got home and saw the food had expired...

I have enjoyed shopping at Royal Oak Warehouse over the years, kind staff friendly and helpful overall. However, this would be the 3rd time I have had encountered problems with judgmental questions regarding my daughter's Varietykids Voucher. This one time this year in July 2018 I took my daughter to use her Varietykids Voucher to purchase clothing items and smh she was sent to the customer service counter (Idk why?) Anyways, we provided everything they needed proof of ID etc. The girl at the counter started asking questions about my daughter's purchase stating that the clothing was not her size and that she's a M. I couldn't believe how rude she was especially that it is none of her business to ask about her clothing item size etc. Her voucher stated clothing etc. Her business was to run her item through the computer system scab etc. However she called her manager young guy came and looked at the letter (voucher) then pointed to the letter and said Basic Clothing which means the Brand "Basic" I couldn't believe all the B.S. so I asked to screen shot the receipt and i said i would send the receipt to Varietykids. Anyways 275 years later I got a reply email back from VKids saying that Royal Oak Warehouse was not suppose to withhold my daughter's items and basic just means basic clothing items from the warehouse any brand is okay. Bad experience on this occasion for the 3rd time. I will never go the Royal Oak Warehouse again. MT ROSKILL WAREHOUSE 100% TRUSTING my daughter got her things from there. Royal Oak Warehouse expect a call from...

Possibly the worst company to deal with, but the store that can’t possibly get any worse is Royal Oak.

My daughter got a bike for Xmas from The Warehouse and due to being so close to Xmas nobody was available to assemble so we were told to take this ourselves and do it if we wanted in time. 2 weeks after Christmas the chain snaps on the back (keep in mind the chain comes already assembled on the bike).

We get the chance to take it back in to get to it swapped out or repaired and we are told that because we ASSEMBLED this OURSELVES we are to pay the assemble fee and they’ll have a look at it and will take 5 business days but they can’t gaurentee it’ll only be the chain and that it may cost more!!!

It’s now been 2 weeks and I’ve rung 3 times and gotten nowhere, last week I was told I’d have the bike back by Wednesday 23rd no sooner as the bike repair guy hasn’t come in for ages, still no updates at all today and now I’m being told “you can come get a refund for the $19 assemble fee and take the bike”

What the heck am I supposed to do with a broken bike still after having it for weeks?? Secondly I shouldn’t even have had to pay the $19 fee in the first place as this is not a fault of ours or the way we assembled the bike!!!

Somebody needs to get in touch with me about this ASAP, I’m still on hold to speak to the ‘manager’ but when somebody picks up I get put back on hold again or hung up on (4th time now)!!...