The Warehouse New Lynn — Attraction in Whau

I have been shopping here for over 8 years and this is the first time I’ve had the worst customer experience here ever. I just bought a microwave oven around 6.15 pm today and took it home to realise that it’s a damaged unit. I immediately came back to the warehouse and had to go through worst customer experience from a check out counter operator who is barely out of school by the looks of it. When I returned to the shop with the damaged oven I found some space on the counter and kept it and she started saying that I have to wait till she finishes the queue. I waited aside and when she Started talking to me she made me so angry and I had to tell her to control her attitude. She responded to me as I am burden to her. Never said anything apologetic on behalf of the store to comfort me. She instead said that she is a just a check out operator and has nothing to do with broken goods kept on the shelves. This check out operator felt so entitled she didn’t even bother to smile or engage with me to ask about the inconvenience caused. It was around 7.30 when I returned back to the store and she was the only one at the checkout and half way through another operator came and helped me so the transaction. I felt so helpless as this cashier made me feel so small with her very sharp attitude and words. Shame on you warehouse for employing this type of people when there are so many good people out there waiting to get a job. The good people who worked here are all gone and now I don’t even feel like going there anymore. Tye management should take full responsibility for having such a rude girl at the checkout counters....

Not sure what is wrong with some people who work here. I went to the New Lynn branch earlier this week and had to wait in the customer service line until the employees (a younger lady and a tall older lady wearing glasses) in the desk were done GOSSIPING. The younger lady told us to wait and continued gossiping to the older one and we were there waiting until they were done. We could hear what they were talking about it it was not offical work chat thats for sure. I went back to the New Lynn one yesterday (as it is the branch closer to me) and the same older lady accused me of tampering with her "work rack" when I was merely passing by, looking at the rack with an item that I got from the normal shelves that was also in her rack. That does not give her the right to raise her voice at me in front of other customers and embarrass me!! I work in customer service and I do not know what she is being taught, but that is not they way to approach a customer at all!

I would like to add not everyone there is like that as I have also come across helpful,...

Information Desk is surprisingly very unfriendly highly Disappointed and shocked, made people over wait to be served well she argued back and forth with someone, then refuses to serve customers that waited over 30 minutes to be served so she can keep arguing Which left the line to be upset and very frustrated also served some where else because the language was disgusting The Maori woman with a black mole on her face shouldn't be working if you come across her at information avoid being served by her she doesn't like her job and is not good on customer service, and has no problem swearing and raising her voice Very disappointed. Security is Very friendly with a smile and helpful 100%, floor staff are awesome for asking questions or finding what you need, the store itself is absolutely brilliant has everything you need in store, have bin shopping in this store for 20+ Years, 5 stars to the Store itself but unfortunately I cant rate good because the woman...