Novotel Санкт-Петербург Центр — Attraction in Литейный округ

I'd want to share my unpleasant experience with a recent stay in one of your hotels, and since they've turned off the Google review, I thought I'd bring it to your attention.||I stayed in this hotel with my family for three nights. Initially, I tried to book two interconnecting rooms, but that was not available, so I had to confirm a one-bedroom junior suite. I came on the evening of April 10th, and after completing my check-in formalities, I requested if someone could assist us with our bags; the gentlemen at the registration desk informed me that the hotel does not provide porter service. Since my children are small, my wife carried both of them, and I physically struggled to carry two large suitcases to the room and also while I had to check-out of the hotel.||The room that was offered to me was in the next building, so I had to walk through to the third floor and connect internally to the room, which required a long walk. When we entered the room, it was clean, but the rooms were old-fashioned, and the building was quite old. We slept the first night despite the fact that the room was hot. On the second day, room was extremely hot and was literally like a grill pan, with the air conditioner in the hall merely blowing a fan; no cooling happening. We complained, but no one took it seriously. So, the following day, we notified both the hotel reception and the DMC who had booked this hotel. So, everyone from the technical department kept pounding on the door every half hour, but no solution was given, so they finally told us that the hotel's cooling system had been stopped owing to the weather, so we had another sleepless night. The worst part about the bedroom is that there is no air conditioning vent, so there was no source of air at all in the bedroom. Also, their hall includes a toilet, and their room bathroom has two shower areas but no toilets. Also, the bedroom curtains were old and one of them are worn out type with small holes in it.| ||Vegans and children have limited breakfast selections at this hotel. So, it was mainly just myself and my wife eating breakfast and getting our kids food outside at the restaurant.|Overall, I believe that the staff requires training, and I would never return to this hotel, as well as notify the tourism industry where I work not to recommend it due to our poor experience there. There are no other factors driving the hotel's sales; it is only the benefit of its location.| ||Regards,||Fahim from United...

I'd want to share my unpleasant experience with a recent stay in one of your hotels, and since they've turned off the Google review, I thought I'd bring it to your attention.||I stayed in this hotel with my family for three nights. Initially, I tried to book two interconnecting rooms, but that was not available, so I had to confirm a one-bedroom junior suite. I came on the evening of April 10th, and after completing my check-in formalities, I requested if someone could assist us with our bags; the gentlemen at the registration desk informed me that the hotel does not provide porter service. Since my children are small, my wife carried both of them, and I physically struggled to carry two large suitcases to the room and also while I had to check-out of the hotel.||The room that was offered to me was in the next building, so I had to walk through to the third floor and connect internally to the room, which required a long walk. When we entered the room, it was clean, but the rooms were old-fashioned, and the building was quite old. We slept the first night despite the fact that the room was hot. On the second day, room was extremely hot and was literally like a grill pan, with the air conditioner in the hall merely blowing a fan; no cooling happening. We complained, but no one took it seriously. So, the following day, we notified both the hotel reception and the DMC who had booked this hotel. So, everyone from the technical department kept pounding on the door every half hour, but no solution was given, so they finally told us that the hotel's cooling system had been stopped owing to the weather, so we had another sleepless night. The worst part about the bedroom is that there is no air conditioning vent, so there was no source of air at all in the bedroom. Also, their hall includes a toilet, and their room bathroom has two shower areas but no toilets. Also, the bedroom curtains were old and one of them are worn out type with small holes in it.| ||Vegans and children have limited breakfast selections at this hotel. So, it was mainly just myself and my wife eating breakfast and getting our kids food outside at the restaurant.|Overall, I believe that the staff requires training, and I would never return to this hotel, as well as notify the tourism industry where I work not to recommend it due to our poor experience there. There are no other factors driving the hotel's sales; it is only the benefit of its location.| ||Regards,||Fahim from United...

Our group of 46 guests had the unfortunate experience of staying at this property for two nights. While the hotel itself boasts wonderful facilities and a prime location, the staff’s lack of hospitality completely overshadowed our stay. From indifferent and curt receptionists to inflexible managers, this was a textbook example of how not to run a hotel.||||Despite having sent our passports and visa copies well in advance via email, the staff refused to issue our room keys until they had physically verified each original document—a process that unnecessarily delayed us by over an hour. In spite of the assurances of the tour managers, they were very rigid in spite of knowing that a lot of the guests were senior in age. What they failed to inform us was that the elevators in the second block, where our rooms were assigned, were out of order. There was no guidance on how to reach our rooms, nor were there any porters available to assist with our luggage. This lack of communication and service persisted into the evening, with the night receptionist completely unaware of the elevator issue.||||On the second day, the elevator remained non-functional. When we addressed this with the management team, we were met with defensiveness rather than any meaningful resolution or even an apology.||||While a hotel's location and amenities contribute to its appeal, it is ultimately the service and hospitality of its staff that define the guest experience. Unfortunately, in this case, the unprofessional and unaccommodating attitude of the staff ensured that none of us would consider returning. On behalf of all 46 guests, I can confidently say this was one of the most inhospitable hotel experiences we have...