Total Ninja Black River Park - Cape Town — Attraction in Observatory

Extremely Disappointing Experience at Total Ninja Cape Town My child was recently invited to celebrate a friend’s birthday party at Total Ninja Cape Town, and sadly, the experience was chaotic and extremely disappointing from start to finish.

When we arrived, the birthday child’s mom was clearly flustered and stressed. The venue claimed they couldn’t find her booking—even though she had confirmed it and paid a 50% deposit. Instead of offering real assistance, the staff simply blamed a “system error” and did little to help resolve the situation.

The children were asked to sit at a table and wait for 45 minutes, unable to use any of the equipment. Eventually, they were moved to a party room, but the issues continued. The mom had pre-ordered food platters that were supposed to include mini burgers, but was told they were no longer available. However, we saw other parties being served those same mini burgers shortly after—completely unacceptable.

The venue also couldn’t provide milkshakes or iced coffees, as we were told the machine had broken. With the prices charged for these parties, basic amenities like this should not be an issue.

Once the children were finally allowed to play, the park was overcrowded and chaotic. The number of kids and adults inside was overwhelming, and the warehouse had no proper ventilation. Within ten minutes, most of the children were sweating and completely exhausted. When it was time for their next round of obstacles, the assistant couldn’t find any new courses available, so the kids had to repeat the same ones they’d already done.

When asked later, most of the children said they didn’t enjoy the experience. It was too loud, too crowded, and several of them just wanted to go home. To make things worse, they did not receive their Total Ninja headbands until we asked for them—something that should have been included and handed out automatically.

The most frustrating part of the entire experience was that not once did a manager approach the mom to offer help or support. After the party, the mom sent a detailed email to Total Ninja outlining her concerns. To date, she has not received a formal response—yet another sign of poor customer service and disregard for clients. For the amount of money these parties cost, you’d expect a far more organised, professional, and enjoyable experience. Instead, it felt like the venue was more focused on cramming in as many people as possible, regardless of the impact on quality or safety.

And a word of advice to other parents: If you book a party here and experience any issues, do NOT pay the remaining balance until all problems have been addressed and you have come to a clear agreement with the venue. Once they have the full payment, it appears there is little to no follow-up or accountability.

We strongly suggest that the City of Cape Town conduct an official visit to Total Ninja to witness the chaos and overcrowding firsthand. The current situation raises serious concerns about safety, capacity, and...

You can easily find Total Ninja by near a parking ticket at the entrance and following the information sign. If you see the entrance to Total Ninja, there is a parking building for visitors to the left. It was good because there were many parking spaces. When you enter the entrance, they kindly guide you to ticketing. If it's your first time visiting, you can enter basic information about adults and children and sign up with a password and email. If you do it at home in advance, you will be able to get tickets right away. To buy socks, you can buy them by telling the staff the size of adult and children's shoes. R80 per hour for those under 5 years old and R160 for those over 5 years old. If you do it for two hours, you can get a little discount. under 5 kid have to with adult then can play everywhere. the mean is adult also buy socks and ticket. under 5 not with adult then can only play in a small jumping castle(this is also good) Parking is free for 2 hours, so if you give a parking ticket to the employee who bought the ticket when you go out, you will get a stamp.

The exit is different from the entrance. There is no difficulty because it is easy to find the sign of the exit When you drive.

Drink , coffee and simple meals were available, and I saw there was also a birthday party room. The staff were all friendly. The valuables are convenient to use because there are many digital lockers. Put your valuables in, close the door, enter a 4-digit password in the digital locker, and enter # to lock it. You can open it the same way. I am very happy with my kids and 100% willing to revisit. At first, my feel price was a little high, but it seems to be worth the price. There was power off time, but it was restarted immediately, so there was no problem with...

Total Ninja Observatory –Overcrowded, Unsafe, and Poorly Managed

I took my kids to Total Ninja in Observatory and was extremely disappointed by the overall experience. This place is marketed as a fun family activity, but in reality, it’s chaotic, overcrowded, and, frankly, unsafe for children.

First, the venue feels like absolute mayhem from the moment you arrive. It’s packed beyond what seems reasonable or safe, with long queues at the entrance—even if you’ve pre-booked online. There is clearly no effective capacity management in place, which makes the whole experience stressful and unpleasant.

Second, from a safety standpoint, this venue is deeply concerning. There are no gates or booms at the entrance or exit, meaning a child could easily be taken out of the venue without anyone noticing. As a parent, that’s a terrifying thought.

Third, the main jumping area where the kids play is fully enclosed and parents are not allowed in unless they’ve purchased a jumper ticket. This means you can’t properly supervise your children. It’s hard to understand how a venue catering to minors could design things this way.

To make matters worse, you are forced to buy their own branded grip socks, even if your kids already have perfectly good grip socks from another venue. This kind of policy feels like a money grab and is completely unnecessary. Even Ster-Kinekor doesn’t require you to buy new 3D glasses every time.

Overall, this is not a safe or enjoyable experience for families. The venue seems more focused on packing in as many people as possible than ensuring safety, comfort, or customer satisfaction. I would not recommend Total Ninja to other parents—there are far better, safer, and more professionally run places...