Casino Mediterraneo Benidorm — Attraction in Benidorm

This really has to be the worst casino in the world. After a couple hours into poker games where players are drinking, laughing and having a great time, a manager tells the players not to make so much noise. Later he tells them not to speak English at the table in case we are talking about cards. Then he tells the players they are not allowed to talk AT ALL while cards are on the table. The dealer will enforce this by slamming his hand on the table and making a loud “SSSSHHHH” sound. They humiliate their customers and treat them like children. I saw this happen on two separate occasions. They obviously do not like tourists and they don’t speak English. One customer was cut off from alcohol after 3 drinks. All of these people were tourists who either work for a large corporation or they own their own businesses. The waitress makes ugly faces when you don’t tip her enough. A manager hit me on my shoulder and asked “is there a problem” while the big security guard who looks like Bluto and other managers stared me down. I told the manager of the Benidorm casino, Gaspar, about how we were treated and he couldn’t believe it. He promised to take care of the situation and helped me file a written complaint but his cowardly boss, Antonio, who manages all 3 Acrismatic casinos had me barred from coming back. The maximum rake is 15 euro and they only pour 3/4 of a beer into a glass when you order a bottle of beer. I think they serve the rest to other customers. There’s only one cash game open every other night and putting your name on the waiting list (a piece of paper) is a joke. I witnessed dealers making a dozen mistakes with money from over-raking to making a 50 euro mistake when splitting a pot. To enter you have to sign a form allowing Groupo Acrismatic to use the personal information copied from your passport. And you need to tell them where you are staying and show them your key. It’s creepy. I don’t think that the president of Groupo Acrismatic, Jesus Alamo, knows how badly his customers are treated when Gaspar isn’t around. Maybe somebody...

It's a pretty standard casino, it maybe even fell a little below my expectations, due to the large external size. The interior casino section is fair sized but certainly small given the large size of the building that houses it. This is due to a 1st floor art exhibition which consumes majority of the space and the casino solely being located on the ground floor. Tables are quite worn, decor is ok, however 90% is digital machines as opposed to live hosted tables. Their are a few of these however they're not staffed in daytime. Final word of advice, their is a sign up process needed before entry, requiring either a passport or driver's licence and attire is formal, so don't plan to stroll in here wearing shorts and sandals. Some hotels do include free entry if you show a valid room key ,...

Stay well clear!! Played poker tournament I spoke when I was all in with a player to act and got told off which is fair enough , then a player asked me a question so I answered an the floor got called an the outcome was a warning for speaking while I was all in

Thought it was a bit harsh, I got moved tables to which after a few hands a local made the motion of me going all in while the dealer was wasn’t looking

Ontop of all that all the locals speak to each other during and after a hand to which the dealer does nothing about

the blackjack table is rigged so is roulette if you want to do €2.50 minimum bets

STAY WELL CLEAR OF THESE CROOKS!!!

Would rather play cups and balls game on the...