I will start this review by mentioning that I was not sure if I should give this hotel 3 or 4 stars but decided that I would stick with 4.

PROS -

1. Hotel is close and convenient to the airport as well as a lot of shops, restaurants, beach, and nightlife.
2. Staying at the hotel gives you access to the Ushuaia Beach Club parties for free (which saves us a lot and is a great perk considering they have so many different events).
3. The pool in the tower area is amazing. We loved it and were able to get two sun beds easily when we came downstairs.
4. The food and drinks at the pool bar were good.

CONS -

1. Unfortunately the service was subpar. Upon arrival (after 3PM, our room wasn’t ready). No biggie.
2. We called asking about laundry service, no call back. We were asked if we wanted extra towels and when we came back to the room no one had brought any.
3. We left early in the morning so housekeeping could come and clean and at 5 PM when we were going back to the room is when they asked us if they could clean. I understand they can get backed up but unfortunately that time did not work for us as we left it open to be cleaned since the early morning.
4. Mini bar prices are absolutely ridiculous. We bought our own alcohol outside of the hotel (aside from what we consumed at the pool bar), and I guess upon checkout, whoever cleaned the room the one day confused the champagne we brought from a champagne that was in the mini bar that we never touched and we ended up getting charged for something we did not consume. We only consumed some chocolate, a red bull, and water. Water is about 7euros. Upon checkout, the front desk was able to fix this for us by compensating the late checkout we paid for which was until 3PM.

Overall, the hotel is what it is. It’s fun, hip, attracts what you are looking for, and allows you to party all in once. Ibiza is expensive overall and we don’t regret staying in the hotel because aside from the service itself, everything else was great.

We would stay here again in the future but we do hope management resolves some of these issues for future guests to fully enjoy this hotel and all it has to offer.