Hanshin Arena Shopping Plaza — Attraction in Kaohsiung

Please be cautious when purchasing items if you are a tourist — make sure to ask for each store’s individual purchasing policies.

Bought a pair of cycling glasses from GLORIA eyewear, wanted to return them the next day due to personal reasons but was refused return - Hanshin centre management said that individual physical stores have the power to refuse returns even within 7 days of purchasing. Hanshin staff said they don’t usually mention this because “everyone knows”. However, we clearly stated that we were visiting from overseas prior to purchasing the product and the GLORIA staff failed to disclose that their store in particular does not accept returns. Hanshin management said their returns policy is stated on the warranty card which GLORIA eyewear only provided to us AFTER we paid and is also only written in Mandarin. Stores shouldn’t expect everyone, especially tourists, to know that your store specifically chooses to not accept returns. It’s fine if GLORIA eyewear chooses to refuse returns, but they should have the responsibility to disclose this information to consumers BEFORE taking payment.

Extremely disappointed in the customer service here from both Hanshin and GLORIA eyewear. Hanshin management asked us to wait while they communicate with the store. They said they would get back to us so we waited over an hour in the department store to no avail. We asked the customer service desk to speak to Hanshin management for a response. They sent a different centre management down and we had to explain the entire situation again for Hanshin to state that they will not accept returns. Hanshin management has poor communication and inability to solve issues efficiently...

This is a huge mall in Kaohsiung, located right next to Kaohsiung arena. It has over 12 floors of shopping, eating and entertainment options. There’s underground parking lot available.

The food courts are at the lower floors. First floor has all the luxury brands. Second floor and above have women’s apparel, accessories, men’s and kid’s goods. The mall also has popular brands like Uniqlo, Theodora’s watch, and restaurant like Ding Tai Fung that always has a line outside.

The price range varies widely depending on the store and the products. I went to the Adidas store that had a deal for buy 2 get 1 free. I bought 2 sleeveless shirts and got an NT1200 (US $40) shorts for free. I also found lots of good men’s watch and shoes here.

The whole mall is very clean, organized and functional. Restrooms are very clean. There are multiple customer service desks available. Staff at the stores have always been friendly and...

Love how Hanshin Arena continues to remodel, change their stores, and kept coming out with new ideas to utilize their areas. Everyone who knows me know this is basically my go- to (in a sense my kitchen) because it is sooooo close to my house and literally within a 10min walk.

It has been always crowded and very popular since I was in high-school and this visit back to Taiwan showed that the popularity of Hanshin Arena has continued. I see a lot of new stores in B1 which is nice because of the changes, but at the same time I hate seeing some store leave :( it's a bummer that it doesn't have a movie theater but other than that really enjoy this...