I have booked a premium room with two single beds. at my arrival. They told me they don’t know if my room will be available or not because they don’t know if the current guest will extend his stay or not what was so funny to me. Although my reservation was confirmed this was a problem to me at first and bad experience coming tired from a long flight. They made me wait and then they gave me a room was not even clean and it was nasty and the dust everywhere. I went down to the reception and told them to do a deep cleaning to the room and I waited in the bar for about four hours all this as a start made my experience bad After that they told me the room is ready, and I went there, and it was better than before, but not what I have expected. Honestly, this is my second stay at this hotel. My first experience was good because the room was very good and the service as well. In my last visit, the service and the room and the staff all it was bad experience. When I told the lady in the reception, her name was Eman I told her the room is very dirty and does not meet my expectation and I am a customer and this is my second visit to this hotel and I am staying five nights you should solve this issue or at least upgrade my room as to what most respected hotel do and i told her I’m paying 6000 SAR for five nights. She told me if you wanna upgrade pay 4000 more what was really inconvenient not all this, but there was a receptionist guy. His name was Ronnie. He was very mean and unprofessional. Send day i went with my friend to the lounge bar and we ordered to drinks and then my friend found mosquito in the dirnk what made my stay even worse. In my third night i ask the receptionist in the hotel i want to pay for breakfast because my stay wasn’t included and he was okay giving me discounts and i pay 200 SAR for two people.we went to eat and when we finished the indian guy told us we have to pay 170 :) we told him come on we already paid !!! He said i am not informed and u should pay and his voice was laud !! I told him call receptionist and they will confirm my payment. Honesty, i don’t know what have happened to this hotel but it has changed , my las stay was less than year ago i wonder how they changed to this bad place in such short time. I told them i want to meet Almalki which is the GM for the hotel i was going to explain my issue to him but guess what ? They told me he is busy 🤣 honestly very bad experience comparing to the money you pay 💰 omg the smell in the lounge bar so bad and strong ! They should change it. Never coming again. I recommend everyone not to waste their time and money looking for a good time in the wrong place.