JW Marriott Marquis Hotel Dubai — Hotel in Dubai

Why You’d Want to Stay Here:

The JW MARRIOTT MARQUIS DUBAI offers a prime location in the heart of Dubai being that it is located in the Business Bay Area within fe minutes by car of iconic landmarks such as the Burj Khalifa, Dubai Mall and other Dubai points of interest. This central positioning makes it an ideal choice for travelers eager to immerse themselves in Dubai culture and history.

The Hotel Scene:

Stepping into the JW Marriott Marquis from the airport at past midnight, we were greeted by a team of people that made up for our frustrations stemming from the miscommunication regarding car service request. A special shout out to Dexter Addatu and Kenneth of bell services who immediately made us feel welcome during our arrival, and Ashwin from front desk ( I apologize for the spelling and forgot your last name ) that made us very welcome and acknowledged the minor mis- communication and made sure we were welcomed into the hotel with ultimate comfort.

The hotel’s architecture reflects a very modern architecture featuring high ceilings and touted to be one of the tallest 5 star hotels in the world. The lobby and public areas a bit busy and bustling, but the focus and service towards us was bar none, and my loyalty to Marriott brand was indeed recognized here. They have upgraded our room to a suite that has unbelievable views, including the view of the iconic Burj Khalifa.

Room Descriptions:

The hotel boasts around 1700 rooms and suites, each designed to provide a restful retreat from the bustling city. Standard rooms are well-appointed, offering amenities such as the signature comfortable Marriott bed, flat-screen TVs, and minibars. For those seeking an elevated experience, suites ( thanks for the suite upgrade, we have experienced the amazing suite) provide additional space and may include separate living areas and panoramic views of landmarks like the Burj Khalifa and the Business Bay.

Food and Drink Offerings:

Staying at the JW MARRIOTT MARQUIS is a delightful experience and their Executive Lounge experience was next to nothing. I say this with emphasis to the amazing staff they had! It starts with Mark Alejo, Elmore, Mahendra, Dipshik and last but not least, Reggie Benamer. Everyone in the Lounge, specifically those who me I have mentioned went above and beyond to accommodate and made sure our stay was as pleasurable and as comfortable and memorable as we wanted it to be. This trip was a celebration for our anniversary and they have definitely collectively made our stay and our anniversary celebration trip very memorable.

The Lounge, which occupies the vast one whole floor of the building, offers an amazing wide array of foods and all sorts of international cuisines. It also offered a separate Business section enclosed for adults only , so it is extremely comfortable and quiet. Additionally, the lounge features a bar and a happy hour with drinks and some snacks but heavy enough for dinner.

While there were several choices of restaurants in the hotel, it also offers 24-hour room service, ensuring that guests can enjoy quality food and beverages at their convenience.

Location Highlights:

The hotel is located right at the center of the Business Bay Area which can get busy and bustling at times but when we are in our suite and or in the lounge, we feel as thought we are in another world of luxury, quiet and serene atmosphere added to the amazing views. Everything is drivable or hopping on to a cab and easy access to everything. The Dubai mall is about 15 mins by cab, along with other points of interest that we wanted to see.

Will I be back?

Absolutely. The combination of its central location, elegant ambiance, comfortable accommodations, and the amazing staff with their over and above service makes the JW MARRIOTT MARQUIS DUBAI a compelling choice for both first-time visitors and seasoned travelers to Dubai , whether for business, pleasure or celebrating special occasions . I will be back to this...

Where shall I begin, I have so many excellent things to mention:

I arrived to the hotel on Friday 21st between 7 am to 8 am by taxi, the moment I stepped out from the car, there was Simpo with a genuine and lovely smile to assist me with my luggage, from the taxi to the reception we were interacting and I felt a proper a nice welcoming.

I went to the hotel only to store my luggage, I know the check in time is at 3:00 PM hence I was not expecting to get the room in the early morning, at the desk there was Robner and Mallika, telling me that the room was ready and provided me with an early check in which I was not expecting that, gave me a very beautiful room on the 30th floor in tower A, during the check in Robner was so kind to explain me everything about the hotel facilities, very knowledgeable, about everything, I can see in his name tag that he is a trainee, kudos to the person who is training him, very well done, of course allow me to say, Mallika thank you so much for the early check in.

I went to have breakfast at La Farine on the same day and I was escorted from the entrance of La Farine by Anjana to the table, I had an amazing Greek Yogurt and Egg Benedict with Smoke Salmon, I was take care by Shwe, Mahim and Rahil, amazing guys in taking care of the guest, I felt so welcome that I did not even go to Kitchen 6 for breakfast during my stay, I went every day to La Farine, I met Sotiris, the restaurant manager, very well done Sotiris, you have an amazing team.

I left to my work after I settle in the room and came back around 7 PM after I finish my work day, I took a taxi and on the way back to the hotel in my mind I was like “Finally I can disconnect and relax, thinking about the experience that I will have at this beautiful hotel”

I enter the room to find a nice fruit bowl and dates which was a very nice touch with a very nice welcoming note from Harshit Dhawan, Director of Front Office Operations, thank you Harshit, finding this in my room when I came back in the evening, this was amazing.

On Saturday around 12:30 pm I was doing some work in my laptop and Sumon from housekeeping knocked at my door asking If I needed cleaning service and I just aski him to refresh the room and I told him how nice the dates that I received the day before were so good, without hesitation Sumon called someone and got me more dates, I really loved that, thank you so much Sumon, what you did not know is that I was getting ready to go out for a schedule sport activity that I had and I did not had lunch, so those dates that I ate before I left help me a lot in the activity I had.

I don’t remember which day exactly but during my stay, I run into Jamil and he asked me in the elevator on my way to the room, how was my stay, how was my experience and how was everything in general, I like that, engaging with me, everything was amazing Jamil.

On Sunday 23rd of March and unfortunately my check out date, I went to the elite desk and met Mubashi which I kindly requested if I can have a late check out until 4:00 PM and he provided me with the late check out until 4:00 PM, another nice touch to add up to my amazing experience.

Thank you so much to the JW Marriott Marquis Team for this, this is what I call “Hospitality...

I felt that the guest experience here was spoiled by a few specific instances which could have been handled in a more personable way.

I wjll probably not return to this hotel and I will instead revert to staying at either the Sheraton or Hilton as I feel they have a better regard and consideration for the customer experience, instead of a rigid application of policy which feel impersonal and inefficient.

Happy to discuss these points with the JW team to share my experience directly.

Customer Experience at Check-In I appreciate the upgrade extended due to my Bonvoy status, however I was disappointed by the process at check-in where I was required to take out my work laptop and send a verification email to one of the team members before being allowed to proceed. This felt awkward and gave the impression that I was not trusted as a guest - this could have been requested in advance especially considering that I made an effort to proactively call the hotel in the morning to inform them of my arrival time. For reference I’ve stayed over 160 nights in Marriott properties this year alone and never once had to do this. I understand policies exist, but they should be applied intelligently and with genuine consideration for the guest experience, at the least I could have been allowed to go to my room and complete it there.

Handling of Pre-Arrival Guest Communication I proactively informed the hotel in advance that my wife would arrive before me, which is standard for my weekly stays in Dubai. The response I received was that she would be required to pay on arrival and would not receive any of my Bonvoy status benefits until I checked in personally. This meant I would have needed to re-check in, potentially move rooms if upgraded, and cause unnecessary disruption. Resolving this required a 20-minute call with a manager on the morning of check-in. This level of rigidity is unusual compared to my experiences at other Marriott properties and did not reflect well on the JW brand. This set a negative tone prior to check in and as a result my wife decided not to arrive at the regular check-in time in order to avoid any potential disruption. This was not a good experience as she’s pregnant and would have preferred to relax at the hotel.

Room Experience – Lighting System The in-room lighting system, controlled by a touchscreen panel, was faulty and not working. At 11 p.m., an engineer had to visit my room and replace it so I could turn off the lights. The process took over 45 minutes, which was very inconvenient given my early start the next morning.

In my opinion these situations provided an opportunity for the team to exercise an enhanced level of service and to exceed expectations, however the default approach was to revert to ‘policy’ which is in my opinion the lowest level of service and not a great experience from the customer perspective.

On a positive note, the restaurant staff were very well trained, friendly, and provided a high...