Being unfamiliar with how timings of gigs work, I arrived just after 7pm which was doors opening time. The lines were quick at the time but they ask you what network you're on, to basically segregate you from 02 customers. This is very annoying and felt like discrimination. As this was still early, putting me in a separate queue was pointless as well ended up going through the door at the same time. I guess their theory is when it gets busy, if only 10% of people are on 02, then everyone else joins a bigger queue, get peed off then go home and join 02 to benefit next time. I don't know. Anyway, 1 star knocked off for this and also the fact that there was no info about when the acts were starting. In hindsight, I should have gone to the merch counter, bought my merch and kept it behind the counter - I didn't know you could do that and I missed out on some limited edition stuff. As a venue, I like it - get there on opening and you can easily get to the front, which is really close to the stage, not like Glasto or an arena. Plenty of bars actually in the main room which I thought was good, except when the effects of alcohol kick in and people from further back start pushing you out the way, just because they didn't turn up early enough to stand at the front. One thing to add is the base was phenomenal - I can feel ALL my clothes shaking on my body and could feel the music on my body. I don't know if this is due to the equipment at the venue or the band's (Future Islands).