A Nation Of Shopkeepers — Restaurant in Leeds

I am writing to express my complaint about an extremely unpleasant dining experience in your restaurant recently. My friends and I arrived at the restaurant at noon on March 19th, looking forward to enjoying delicious food and a pleasant dining experience, but unfortunately, we were troubled by a series of disappointing events.

First of all, I would like to mention the attitude of the service staff. After we entered the restaurant, we tried to communicate with a waiter to order, but he seemed impatient and indifferent. Our request seems to have been completely ignored, and he is not even willing to face us, let alone order. This attitude makes us feel very disrespected and neglected.

As customers, we hope to enjoy good service and delicious food in the restaurant, but our experience completely violates this expectation.

Therefore, I hope that your restaurant can take our complaints seriously and take appropriate measures, including but not limited to retraining employees, to ensure that similar incidents do not happen again. We hope that your restaurant can apologize to us and promise to improve the quality of service so that all customers can enjoy equal and respectful treatment here.（There are also some more serious cases. The waitress has been chatting with white customers. I hope this is not racial discrimination, although for Asians, we feel obvious neglect and...

On Sunday 6th November 2022 l was meeting some friends for pre drinks before going to the 02 Academy, l had made a effort to look smart and I was looking forward to the evening . At around 7.40pm l walked to the entrance of A nation of shopkeepers and the security gentleman challenged me as l tried to gain entrance, l was asked "what do l want" , l was shocked that l was stopped and asked "what do l want" in a threatening manner, l than said why are you stopping me then he replayed "who do want" ,at this point l was in total shock, l had not had any alcohol, my dress sense was good, it could only be that l am a black man, at that point l said you have no right to speak to me in that manner and it's disrespectful. I tried to walk past him and he's body language was positioned to stop me from entering the premises, l was so enraged that l went straight to the bar and l asked to speak to the management who tried to smooth over the embarrassing situation.The security person had no right to stop me in the manner that he did and this was a clear case of racism. The whole incident ruined my night at the O2 and many hours after the incident l am still overwhelmed by what...

We get it, we've all worked in hospitality for years and understand how difficult it must be under the current rules and regulations. We ordered a relatively big order of cocktails for 6 people and were sympathetic as we waited the 40 minutes for the drinks to come. No apology but fine, we get it may have been a stressful shift and we didn't want to be difficult customers.

Quarter to 10 we walk to go and pay, going through what we ordered we get told in a sarcastic tone 'take your time'.

Honestly, already poor service followed by such disdain and rude behaviour. She ran off as soon as the bill was paid clearly knowing she was in the wrong and left no chance to relay our experience.

Potentially a nice bar, I know for a fact we were excited to try somewhere new for our mates birthday, but unfortunately after already poor service we just left with a sour taste in our mouth and a horrible way to round off what could have been a nice evening. Such rude and unbothered staff. But hey ho - we won't be returning. We do...