Brockwell Lido — Attraction in London

The changing rooms and toilets are filthy - I agree with other reviewers that they’re so dirty I sometimes end up going home soaking just to avoid them.

The booking system, website and app are nonsensical. You can’t move or cancel your slot - even when I had COVID they wouldn’t let me move it. At £8 a pop and plenty of people willing to pay for the slots during summer this seems daft. This also means that you don’t have a chance of getting into a popular slot (even if people don’t show up) unless you book a week ahead. Surely it would be more efficient to allow people to cancel their slot IF someone else books it.

The customer service is hugely understaffed. I tried calling over 40 times over several days to get hold of the lido and no response. Same with trying to contact the Fusion Lifestyle head office. Ended up doing the 1.5 hour round walk just to ask a question which is ridiculous. Asked the person on the front desk if I could check the phone number as I’d called so many times…they said it was right but that they often just can’t answer the phone. Plus when you arrive you’re often waiting ages for them to manually check everyone in (and you are not allowed to enter even 5 or 10 min early to get changed…why?!) Don’t think this is at all an issue with the staff (and I feel sorry for them because I’ve seen people being really rude to them many many times because of these issues as I’ve been ageing in the queue..). It is clearly an issue with Fusion Lifestyle who aren’t employing enough staff to be on the front desk or clean the place.

The pool itself is lovely - often murky and dirty at the deep end but I wonder if this is just because it’s an outdoor pool. I’d really recommend the pizza and beer place next door. It’s nice if you can grab a sun bed and avoid the mucky changing rooms! Brockwell park is a gorgeous surrounding too.

Overall, I think it’s expensive for disgusting changing rooms and poor service - again not criticism of the staff but says a lot about Fusion Lifestyle. It’s such a shame because if there weren’t these issues I would absolutely have a pool and gym membership. But I would sadly recommend...

I came here with my friend on Sunday 30th June ; after 1.5 hrs I just wanted to just pop to my car and come back as I had forgotten something in there ... so I simply asked if I could be let back in ...what I didn’t expect was the sheer rudeness of the staff. They’re full of attitude and arrogance. This woman said ‘no, because of health and safety!’ Which I didn’t understand so I asked her to explain why me being let back in would pose a health and safety issue(I wasn’t being rude, I just asked why). She rudely pointed to a sign BEHIND me saying no re admission (if you want people to see it maybe put it in a visible place and certainly don’t act like it was silly of me to miss it); she then sighed and shrugged her shoulders suggesting I should come and run the place if I like. I mean, are you serious? I wasn’t being rude, I wasn’t being out of order I was simply asking to be let back in on a ticket I had paid for the day; not unreasonable to question a ‘computer says no attitude’; her then so called manager came round and said ‘you can leave now’... I was shocked as she had not been privy to our conversation... of course I left and didn’t even want to be let back in- disgusting attitude!

facilities could do with a clean and refurbishment! bathrooms are disgusting and the actual toilets were broken and looked like they hadn’t been cleaned in ages; you also can’t access the lido cafe from the pool, and are expected to leave and walk round the whole building; we wanted a drink and the lifeguard said we could go in and he moved the rope to the side to let us in... only for the waitress to tell us off when we did so! We pointed out that the lifeguard had let us in and she rolled her eyes at him. This place could be lovely but it’s organised so poorly by rude and incompetent staff with stinking attitudes; reception staff should maybe consider a non customer friendly role as they do not have basic customer service skills; and lifeguards and bar staff should maybe Learn to communicate amongst each other... I was disgusted by how I was spoken to! Would never...

The Lido has a gym, spa and a swimming pool and is located inside the Brockwell park. The hygiene standard for the dressing rooms and toilets is good and the equipment for training and fitness are varied with trained instructors to guide clients. Staff working at the facility are very polite and friendly. There are also spaces to park one's bike outside. Lovely, lovely place. At times the lockers at the dressing room may be inadequate during peak periods these are usually times when offices have closed and clients attend

As at July 2025, some of the lockers in the changing room have not been functional meaning they are not secure and clients have to leave their clothes or valuables without security. Some are permanently locked hence reducing the numbers available. Some lockers just need battery replacement to secure the locking electronic mechanism but the staff who check do nothing. It is now also taking lots of weeks to replace broken cables in the multi gym machines. Some treadmills have stopped working. Bathrooms are getting dirtier and drains are littered in some cases with lots of human hair. The swimming pool is extremely overcrowded causing bits and pieces of tiny debris and spittle inside it here and there. Meanwhile the membership fee and monthly subscription have increased. I only now use this gym because my house is just about 7-8 minutes walk away. I have observed a few friends have gone to other gyms as the situation is not improving. I doubt if the staff care at all although we still have a few respectable and friendly ones working in this place. Please management do something as we are paying but not getting value for our money. Prospective members should have a tour of this gym and visit other gyms to make a comparison and ask questions before joining the Brockwell Lido gym as this is the...