St Cuthbert's, Earls Court — Attraction in London

I recently held my daughter’s first birthday party here and the hall itself is very beautiful and pleasant.

They require a £250 deposit to secure a date and then its £70 an hour for the hire.

I initially booked the venue for 5 hours (3pm to 8pm) for a Saturday afternoon/evening. I had paid the deposit well in advance, as i wanted to secure the date. £250 is allot of money and when one pays this amount they are serious about hiring!

The day before the event i called the venue and wanted to confirm that i was going to pay for the 5 hours hire, to which the staff member replied that they had cancelled the event as i did not pay them earlier and claimed that they tried to contact me and i avoided them.

Having invited approximately 100 people to the event already, i was completely in shock and worry about the venue cancelling the event. I completely understand that they had a system where they require all payments in full before the actual event, having paid the deposit of £250, and making the payment a day before for the hourly rate, i was doing exactly that. The manager told me that he had cancelled the care taker and another member of staff who were due to come in on the day of the event.

In all honesty i had to beg and cry to the operations manager to allow me to carry on with the event! After begging and literally crying over the phone the staff member eventually decided to show me some mercy and make small efforts to get the event back on.

He called me back after 6 minutes and told me that he had found someone that could be available to work on the day. However i had to start the event from 2pm and finish at 7pm now. I had no option but to agree, and in result this too also put me in a bad position, as i now had to notify all my guests for the time change.

The event eventually happened, but during the whole event the caretaker kept popping up and reminding me about the time and how everything needs to be finished by 7pm. It was a constant nuisance and i just dealt with it throughout the entire event.

To sum up everything, the staff did not hesitate to really show lack of compassion, understanding, support or even decency to give comfort to a father who just wanted to celebrate his daughter’s birthday at their venue. I had to beg them. They made me feel quite low and scared, and if i had not shown this emotion, they would have definitely cancelled!

This venue needs new staff that have some decent customer service skills and compassion towards people. I didn’t take my deposit back and let the staff keep it, as tbh, I didn’t want the caretaker to screw me over in the actual event!

Do not hold personal events here! Staff...

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