We try to VISIT The Bridgewater Hall each year for a concert movie. This year was Star Wars Return of The Jedi. The performance was superb as always, however we did encounter some ticketing issues. We ordered two tickets earlier in the year, however something cropped up a few weeks before the event and we needed to change the date. The staff member was helpful and advised us to return the tickets and a new set would be reissued, which we did. However after around ten days we had not received anything back and so chased them, to be told that the new tickets were being held at the booking office for us to collect on the night. On arrival we went to the booking office to be told that there was no record of the tickets being held. The staff member was helpful and reprinted tickets for different seats. We arrived at the seats to find someone else sitting in them, on checking seat numbers, the other people were in the correct seats and so we went back to the booking office. By now the show was just starting, we were swiftly issued new tickets, but felt like we were disturbing people as we went to our seats and were tutted at, understandably as the performance had started. Overall the staff were helpful and the performance was excellent, however I would recommend making sure everything is sorted if you do need to amend dates.