Wilde Aparthotels, Manchester, City Centre — Hotel in Manchester

First, the experience was very bad. There are so many other options better than this one! I stayed two nights and lost my expensive scarf at hotel. I called the hotel help me find it and asked my friend go to hotel. Yesterday, they said they find the scarf but didn’t know where is it and said that this scarf must not have been lost. But today , my friend came to collect the scarf and the Manager said they did not find it , Deny everything said before，just said I Don’t KNOW ！ Didn‘t give me a reasonable explanation！ VERY BAD EXPERIENCE ！

Good morning, Sarah, Look like your guys only care about low score on app, but don’t care your customers’ email

I deeply regret that I had to resort to filing a complaint in order to receive an explanation from your side, and yet, this explanation still lacks resolution.

First, on the first day when my friend visited the hotel, the staff member who assisted him explained that the reason the scarf hadn’t been located was that it might have been locked in the cleaning staff’s cart. I was assured that the cleaning staff would be contacted the next day and their cart would be checked.

However, based on both my friend’s feedback and your explanation, it seems that no effort was made the following day to check the cleaning staff’s cart, nor was there any follow-up provided to me. Also, I checked out at 11am, you checked the room for my scarf on next day. Which means this room already been cleaned ，that’s why you couldn’t find anything. Because you checked a cleaning room！ the most important thing is asking the cleaning staff！

Second, while it was my oversight to leave the scarf in the hotel room, I believe it is the hotel’s responsibility to assist in locating the scarf and safeguarding any belongings left behind. This should be a standard of high-quality service that I did not experience. As for your mention of keeping lost property for three months, I stayed at the hotel from January 24 to January 26, 2025. That point is entirely irrelevant to the current situation.

Third, I appreciate your prompt response to my complaint email this morning, but instead of writing an extensive explanation, I believe the time could have been better spent questioning the cleaning staff who serviced my room.

Fourth, I expect that today you will inquire directly with the cleaning staff and review the CCTV footage. If, as you claimed, the cleaner didn’t see anything left in the room, I find that hard to believe. I discarded a large Selfridges box that contained shoes. When throwing out the trash, the cleaner would have undoubtedly taken the box out of the room. Such an obvious item would surely be visible on the CCTV footage.

Fifth, I am certain that my scarf was left in the room. I urge the general manager and the housekeeping supervisor to have a direct conversation with the cleaning staff. Time and energy should be spent on resolving the issue.

Sixth, although I do not wish to escalate the matter to the point of filing a police report, the scarf I lost at your hotel is valued at £420. If no progress is made, I will have no choice but to...

As someone who travels frequently for business, spending thousands of dollars on accommodations over the past few weeks alone. I usually end up praising the hotels I stay in, especially when choosing properties based on strong reviews and reputations. This makes it particularly painful to write such a NEGATIVE review about my recent stay at Wilde Aparthotels in Manchester, which was disappointingly far from what I expected.

Having seen Wilde Aparthotels highly rated in London, I was genuinely excited to book my first stay with them in Manchester. Unfortunately, my anticipation quickly turned to frustration. The room we were assigned lacked adequate soundproofing, a minor annoyance compared to the severe issue we faced with the shower’s water temperature. It unpredictably fluctuated, and at one point, it became dangerously hot, resulting in my girlfriend suffering a burn on her back. When I was showering it went from hot to ice cold back and forth. Adding to our discomfort, the shower was visibly dirty with dirt and hair all over—a fact I didn’t even report to the hotel but documented with photos.

We immediately reported this serious safety hazard, expecting prompt and serious attention. The staff responded with apologies and promised that maintenance would address the issue the following morning. Disappointingly, no one came. We waited hours and hours and further inquiries only resulted in more apologies and excuses about the hotel’s occupancy affecting the water temperature. Mind you we tested the shower multiple times at off times as well. This is completely unacceptable in any hotel, let alone one that claims four stars.

Due to the lack of action and the ongoing risk, I had no choice but to check out a day early, forfeiting a day’s payment and incurring the stress and additional expense of finding another hotel at the last minute.

I had high hopes for Wilde Aparthotels based on their reputation, but my experience was a disaster. This isn’t just about a refund—it’s about the hotel acknowledging their failure in providing a safe and comfortable environment. I would strongly urge potential guests to think twice before booking a stay here, and I hope my experience prompts Wilde Aparthotels to revisit and improve their standards...

Review of Wilde Aparthotels, Dickinson Street, Manchester (30 June – 8 July, 13th Floor)

We recently stayed at Wilde Aparthotels and were impressed by its cozy atmosphere, cleanliness, and well-designed, functional rooms. The environment was quiet and relaxing — ideal for a city stay.

However, our experience was unexpectedly disrupted by a citywide power outage at 3am, which affected 16 buildings in Manchester. With no lights, lifts, Wi-Fi, or phone in the room, it was unsettling not knowing what was happening. The AI chat assistance was unhelpful, and without any way to contact reception, we felt quite anxious. By 6am, the power had still not returned. I eventually took the stairs down to the 9th floor reception, where I learned about the outage and was offered refreshments at the lobby lounge.

While the incident was unfortunate, it gave us insight into how the hotel operates under stress — and here’s where Wilde truly shined.

Pros: We were deeply impressed by the exceptional hospitality of Rachael Adam, who went above and beyond during the entire ordeal. Despite having finished her night shift, she chose to stay and support guests, regularly checking in on us and ensuring we were as comfortable as possible. Her attentiveness, professionalism, and openness to feedback were remarkable. She even took care to ensure our smooth checkout at 3am for our flight to France. Rachael is truly a standout staff member and a great asset to Wilde Aparthotels.

Areas for Improvement: • Security: The room key cards grant access to multiple floors, which raises safety concerns. • Emergency Communication: During a crisis like a blackout, proactive communication is essential. Even handwritten notes would have helped reassure guests. • In-room Emergency Phones: Installing phones in the rooms would allow guests to reach reception during emergencies, especially when other systems fail.

Overall, despite the unexpected power outage, we appreciated the hotel’s ambiance and were especially grateful for the outstanding service from Rachael. With a few improvements to emergency protocols, Wilde could elevate its guest experience...