Resorts World Casino — Attraction in Metropolitan Borough of Solihull

Oh boy, where to begin... So after taking a show at the BP Pulse last night, my wife and I decided to go and check out the casino. After being on our feet most of the night, my wife's struggles to stand. We approached the door staff who allow us to enter. My wife, who is disabled, began to walk into the casino. We are then abruptly stopped and refused entry based on my wife who very slightly wobbled, with claims of being drunk. We tried to explain about her disability, and the staff were not interested. After asking for the manager, we are told we cannot see them. We managed to get an email address, and have complained directly, yet still waiting on a reply. I went back to speak to the door staff and asked for the name of the security who refused entry only to be told get off the premises now, and he refused to give his name. Needless to say, this ruined a perfectly good night. I recommend you avoid at all costs, least you be treated as poor as my wife. Terrible, terrible...

So after reading the reviews and reading the business responses, they clearly have NOT asked the management team to look into the rude and violent security. Really poor security. They look at you and speak to you like you have done something wrong. I will NEVER ever use this casino again. In fact, I would never use a genting casino again if these are the type of security they hire.

The place is ok but the security are really not ok.

I have been going to casinos for 20 years and this by far the worst security I have seen. Will spend my money elsewhere next time.

Do NOT waste your time with this casino..!!!

I still can't get over how shocking experience this was.

I have pictures of the rude security, which I won't post publicly, but would share with management to remove these things from representing the casino.. it's very clear reading recent reviews they are...

Stayed at the Hilton last week for a tech show. A group of 10ish, headed over to use the bar and games. I have used many casinos in many countries for 20+ years and am a member of Gentings. This was asked and confirmed at the door upon entry, standard.

I must offer a thanks to the staff on the cash desk who persuaded me not to spend any money in the establishment. Their conduct was the opposite of my expectations. Short, flippant, patronising, miserable, sarcastic.. I appreciate that it might not be the most glamorous or well paid job, I expect a fair few drunks or frustrated gamblers are encountered too. Still, at least pretend to care about your job!

Thanks again, it saved me a few quid and most of the others I was with as we just bought another round of beers rather than hit the tables. I'll avoid in future too, being a creature of habit and all...