Torrid — Attraction in Abington Township

Did a in store pickup twice at this location. First experience was smooth and had no issues. When I came to pickup the ladies at the front desk were very helpful with getting me resized and help with any questions I had. I did another pickup Sunday night 7.24 and I still haven’t received notice that my order was ready and it’s 7.30 I stopped by the store at 5:16PM on Tuesday 7.26 online and sign posted the previous week said they close at 6. Upon arrival the hours on the door were changed to only being open on Tuesday 11-5. How am I supposed to pickup my order when I work a full time job 7-5 Monday-Friday. I called customer service and lucky they were able to resend my order with express shipping b/c I’m going out of the Country next week. That was the whole purpose of the pickup order. I did have to pay again for my order, and now I still haven’t been refunded for my 1st order because I can’t cancel through the app, and my order is still pending so that means no refund until I get someone...

As an international customer who shop online at torrid, I was so excited going on vacation and looking forward to actually experience shopping at the torrid location at willow grove mall. I couldn't wait. To my utmost disappointed it was the worst experience ever. I don't know if it is they were short staffed....but I had to wait so long for assistance . I took my selections to the dressing room to try and had to be constantly shouting for help, because if I came out the dressing room the door would automatically look. I gave the assistant two pcs of clothing to get in another size while waiting in the room. I guess if I had not made up my mind to leave I would have been still waiting. It was awful. It was like pulling teeth to get what I wanted or my questions answered. I left so disappointed...but I was able to get my positive shopping experience at...

I placed an order online and unfortunately some of the shirts didn’t fit. I asked my daughter to go to this store for me to do the return. When she got there she was rudely told “we don’t do returns here” and “You need to try this stuff on” when clearly it was still in the clear online packaging. My daughter told her it was her mom’s online order and why can’t she process the return? The sales person then asked for the receipt (which was on the bag), my daughter had the order number and reluctantly and rudely did the return. If this is Torrid’s policy I will no longer be a customer. My guess… it was just a woman unhappy in her job and just wanted to...