Apple Willow Grove Park — Local services in Abington Township

Worst service from any company and retail store I have ever dealt with. I scheduled a Genius Bar appointment to get the battery replaced for my iPhone 6 a week ago - 6 days in advance. Let me repeat - an appointment to get the battery replaced - repair service as it would be classified. I get there at my appointment time 6:50pm. It is a 40 min drive to get there. First it's "what seems to be the problem with your device." Well, maybe it is just me, but when you schedule an appointment for a specific reason one would think the greeting may be more attentive and appointment like. To make and extremely long set of excuses and exhausting nonsense of conversation from the Apple employee and manager story short, they were unable to replace the battery for which the appointment was scheduled. A - There was not enough time to do the repair as they were behind by 4 hours and the store closed at 9pm. B - They did not have any batteries in stock at the store but if I came back tomorrow they could repair it then. C - Previous changed to - we are totally out of stock of batteries and have to order them, it might take a week or so. They did offer to put a battery on hold for me when it comes in and notify me thereof and when it does all I have to do is arrive "no appointment needed" and wait while they do the repair. They said I should arrive early to the store as it may not take the 4 or so hours to do the repair as was today but could not guarantee how log the service would take. Ok so what is the point of a repair service appointment? Especially when it is called Genius Bar? You'd be a genius to figure out how they operate? Do I trust going back there without an appointment? I think Apple should get a computer company to help them with their customer service logistics, for example, when you schedule an appointment, the computer could check inventory and reserve parts for the customers upcoming appointment. Hey you could hire me I could help you with that or anybody that runs a auto repair business, nail salon, hair salon, jewelry store, lawnmower repair, etc. Really, how stupid and ignorant they are, they made no effort to satisfy me whatsoever. My kids own Apple products, I do not and they said themselves they will never be purchasing an Apple product ever again. Lastly, their excuse for not being able or willing to at least notify me that batteries were out of stock and my repair would have to be rescheduled was - "for security reasons we...

So, I don’t usually write Google reviews, but this one stunned me a little bit.

First: the person who I interacted with was fine. Not really his fault. He didn’t seem to understand what my needs were but otherwise pleasant and wanted to be helpful.

I came in because my 2013 MacBook Air is no longer sufficient for handling quick edits of files for events. I do content creation and high end commercial photography, and part of that requires me to present highlights of events as they happen. In the past, the Air handled this well, but it’s age isnshowing and the lack of retina screen is very frustrating when working with high megapixel files. My goal was to look at and possibly purchase the mid-tier 12.9” iPad Pro with pencil. The pencil was key for me, as I like making precise brush adjustments that the finger is just simply not capable of doing. My only hesistation I have currently is never having used Lightroom mobile or the pencil in tandem with the app on an iPad. I assumed this wouldn’t be an issue at the Apple store as it wasn’t at Microsoft’s with the surface pro. I liked the surface, but wasn’t in love and I am pretty much an across the board Apple user, so it made sense to stay on brand and retain my airdrop functionality. Unfortunately, it is apparently Apple’s policy to not allow you in any way to demo real world functionality on their devices. My customer service associate told me “we do offer a very good return policy if you find it doesn’t meet your needs” and honestly, this idea infuriated me. In no way would you buy a car before driving, a couch before sitting on it, or any other major purchase without knowing it met your needs. I’m asking to demo a free app that in turn, would lead to a $1300-$1600 sale. I don’t really want to go outside of Apple but if I’m being honest, there is absolutely no way I’m making a well equipped laptop level purchase on a tablet that’s going to act as a semi-laptop replacement without knowing it meets my needs. I don’t know if this is just a store issue or an Apple issue, but yeah, absolutely dissatisfied and will not purchase from this store at any point regardless now. If I’m being told I can look at pictures of the product to see if that helps ease my concerns I rather just buy from amazon, you’ve pretty much rendered the value of the brick and mortar...

Bought 2 iPhones yesterday from them. Told them I would have AT&T service to get $30 discount for each of the 2 phones (this was cleared said on Apple’s website). However, today when I looked at the receipt, I saw they charged me for the full price without giving me the $60. Contacted Apple’s customer service and was told to go to the store and they would do return and rebuy give me the discounts without switching devices. So, I went to the store this afternoon. First, a lady would like to offer me the Apple gift cards. After I told her I would like to have the $60 refunded to my credit card, she went to talk to her manager/supervisor, who would only disclose her first name, Kini. Kini told me I should not ask for the discount because even they gave me the $30 for each phone, AT&T would charge it back. This doesn’t make any business sense to me, so I went to the AT&T store on the third floor in the same mall and was told what Kini said was misinformation. So, I went back to Apple store again and directly go to Kini and told her what AT&T told me. Long story short, Kini finally agreed to do return and rebuy, but again first offered me to put the $60 in an Apple gift card, which I refused and insisted to have the money refunded to my credit card. Then she asked another lady to process it for me. And this lady “worked” on my phone and AT&T account for about 30 minutes. She claimed that my new iPhone 13 would not need the SIM card anymore and she changed it to eSIM. However, after she “finished”, I found the new phone could not send or receive messages or phone calls. Then she put the SIM card back to the new phone, it still didn’t work. BTW, before she “worked” on the settings, with the SIM card inside, the phone worked fine (I used it for almost a day). Because of this problem, she went to talk to Kini and looked for technical support but came back said to me to bring my new phone to AT&T and said this happened many times today and blamed it was AT&T’s problem. I wasted more than an hour of my life and regretted I purchased the phones from Apple store (In the past I bought 6 iPads, 2 computers, 1 watch, 8 iPhones from Apple and never had such bad experience). The Apple “genius” in this store certainly need more training and Kini needs to be fired in order to protect the reputation of such a...