Shockwave Trampoline Park — Attraction in Alaska

We've gone to Shockwave easily over 50 times in the last couple years, and have had 3 birthday parties hosted there. I took my 2 five year olds on New Years Eve and paid $30 for them to play for one hour, playing along with them the entire time. The staff is what is killing this place! I love the options they have. Back when we began the staff were cordial and even played with my toddlers, throwing a hoop every once in awhile, or grabbing a ball for them that rolled off.

The staff now does not greet you, doesn't smile, does not speak to you or your children, or even give eye contact throughout interactions when they're fitting kids with harness for climbing,

My boys love the foam pit, love it!! I loved the foam pit in gymnastics when I was little so I get it. There were three children at Shockwave at 6 pm New Year's Eve. My two five year olds, and another littler child that was sitting with their parents at a table while we were in the pit. I was on the edge of the foam pit with my boys and my son was throwing some foam pieces with my other son, staff comes up and tells my child to not have foam hit his face because it's "nasty." Nasty? There are germs but every time you jump in the pit foam they hit your face when you're 5, that is why we shower after we play hard there.

A few minutes later another staff breaks from their group chat and tells my children, "Hey, don't dig!" which startled my son. My son was tossing foam squares behind him and playing, but not digging, it's not as if we had reached the bottom and there was just the two of them together in the pit. Another 5 minutes goes by and the same staff comes up again, doesn't speak to me, but hollers at my preschoolers, "Stop doing that!"

I was annoyed we were alone in a foam pit getting harrassed incessantly and spoke to the manager, Lexi. She explained that the foam pit is a course meant to work through and not idle in and she doesn't see it as an issue if they aren't busy, but that's the rule. My children are too small to work their way through that pit, they get exhausted and that's why they hang 3 feet from the edge and play. If the staff would have spoke to ME and explained that they couldn't play in there, I would have understood because it was a rule. With them hollering at the kids while I was RIGHT there, I just felt very picked on. It wasn't a fun time.

I don't care for the staff, and that was such a horrible one hour for thirty dollars I plan to drive out of the way to Get Air where kids can jump in the foam pit and play and do neat obstacles giving a resemblance to the way they are set up for American Ninja...

Everything was going well and everyone was having a good time until an employee who started her shift later showed up and was throwing rules and lecturing my younger siblings…. I saw it the first time when she started yelling at them. They were jumping in place and talking (keep in mind they were not aggressively jumping since they were conversing) when an unsupervised boy (small boy, Maybe 3/4 years old) came and started jumping with them bc he thought he was having fun with them. They calmed the jumping, literally their feet was not even off the trampoline. But since the boy was so tiny he’d jump a few hops and then stumble. Without hesitation the employee did not evaluate the situation and started going off at my siblings saying they could really hurt this kid and it could lead to serious injuries. She was NOT friendly at all and was quick to judge. We just walked it off and distanced ourselves from other jumpers who were not part of our party. Some time later my siblings came back and sat down at the table and told me that they were yelled at by the same employee for sitting down on the trampoline side lines. As we were leaving the place, that same woman watched us leave. I truly believe that we were targeted by this woman. Shockwave, why are we being yelled at for taking a quick rest? Why are we being yelled at for something that could have been communicated more professionally? We were NOT a group of teenaged kids, we are young adults who were willing to talk; nothing we did was aggressive and it’s not like we...

Today was my child's 9th birthday and all she wanted to do was go to shock wave, she was going to even give up the candy. So I got on their website and reserved 4 tickets to go and have a blast. I set the day October 31st and the time 5 o'clock and even showed up early like the site suggested. So super excited kid right of course she would be! We get to the doors she is hoping around ready to go, and the door did not open. Sorry we are closed with a number to call for info. The guys that I talked to, wish i remembered his name, I was dealing with my now very up sat birthday girl and the guy says that the card will be refunded, did not ask my name did not really do much of anything to help. Not a great experience at all, if they were going to be closed the site should have had the 31st blocked out like I seen on other dates to jump. I still do not know weather my money will be refunded or will I have to talk to more unhelpful people manny their phones. The site made it look so fun but to be let down like that hurt one very cute...