Tempura Express — Restaurant in Alaska

Food was okay, but what really ruined my experience was lady who took our order. We came here for my Aunt's birthday. Together there was about 12 of us. The lady taking our order was very grumpy, short and rude to us because of the size of our group. Keep in mind we weren't being rowdy just trying to have a fun dinner to celebrate my Aunt's birthday. The lady who took our order kept snapping at everyone in our group when trying to take our order. It wasn't very busy in the restaurant, so clearly she can't handle herself with a bigger group and if that is so, she's in the wrong business. Perhaps she should be in the back cooking or food prepping where she can't take it out on her customers who are simply trying to order food and have a good time. I've worked as a busser, cook, server and cook in a restaurant and I've always treated customers with respect, even when I was slightly stressed from a larger group or when it was busy. Regardless I appreciated everyone's business, especially a larger crowd where there was potential for me to earn a decent tip. This lady should take note. Everyone at our table was shocked with her rude and unnecessary...

I get it you close at 9 but you should say you close at 8 830 for call in or deliver... I called for a delivery an I was told its 850 so we are not doing delivery why idk you will have 0 stars if possible, tell you can redeem or figure out what you do an when you do it, its a 0 for me. So I'm glad we where not able to order it seems like we would have been shorted anyway you can see the pics an reviews your self. I'm all for local but not to be shorted by it, if the quality an price doesn't match. I'm a cook so I get it but don't post a time you are not going to stand by or quietly you are not going to provide for pick up or deliver. Me an my kids where looking forward to trying the food. Tell you can justify why I should order from here it's a-00 Your menu will always be in my trash till you give me a reason why I should order from you an I will not recomend you at all if anything I will say don't bother find something else just to save them...

Food is amazing, don't get me wrong. Customer service however is not the greatest. I am very disappointed. I called to have some food delivered to my house. Everything was going great, they took my order and information down. "30-45 minutes" LATER they called to let me know that the delivery could not be done because I lived too far.. like unprofessional much? They should have checked my address and let me know earlier instead of half an hour later! Funny thing is, I don't live far! They took my address down wrong, I corrected them. The lady said she would call me back to verify with the driver that it's in close enough range.. 10 minutes later, she calls me back to tell me that there are too many orders, too many people and cannot get to mine tonight.. Like okay? Hrmmm, they need to work on their delivery service! They had me waiting a good hour to tell me that.. "Oh no! Sorry! But we actually can't...