Wireless Options — Attraction in Albany

I cracked the screen on my ZTE and was in need of a repair shop. I was referred to this shop by a co-worker. I was told the service was excellent and it was a "black owned" business that needed the support of other African Americans. With that referral I decided to give them a try. I called and made arrangements to drop off my phone (December 20th). The price to fix my phone was $40 bucks more than two other "non black owned " stores. But, again you try to support your fellow people of color I dropped off my phone and I should have known going elsewhere would be better off. First, the young lady seemed afraid or scared to speak up. She states they did not carry the screen and I replied that it was to be ordered through Amazon. The young lady finds my screen on Amazon and the part is ordered. I didn't know I had to order my own part. I assumed they ordered the part and the price of the screen and labor was all one quote. No biggie. Using Amazon prime I knew that it would take two days to be delivered and a day or two to fix. After 5 days I decided to text and get an update on my phone. The response was the screen had not yet arrived. How is that when I ordered it through Amazon Prime? Then, the owner says that he never ordered the part and he didn't know these phones were even made. Well how can that be if I ordered it through Amazon??!!! Come to find out I didn't order the part my money went to his square cash account in which he would then take the money and order the part. Well gosh for all that I could have ordered the part myself and brung it in. Waste of time. That should have been explained by the young lady. Not only are you $40 more in price but, I had to buy my own part which made it $70.00 more than the other repair shops. All the owner could say was that he dropped the ball. No solution , no attempt to keep my business absolutely nothing. So, I decided to pick up my phone and go to another repair shop. Never fails that everytime you support a black business their service sucks or they over charge you for...

DO NOT, get your devices repaired here, I took my google pixel 7 pro here to have a simple cosmetic repair, the back glass was broken. I bought the part and took it to Gary he repaired the glass but rendered the NIFC payment and scanning system on the back of the phone nonoperational. There was also a dead pixel now on the front of the screen, He made me buy the new part that he had broken, then when he installed it the two parts, the phone over heats and constantly shuts down, audio doest work on phone calls there a really bad panel gap in between the screen and the phone, the phone won't hold service. Every time I take my phone to Gary it comes back with a lot more problems it didn't have before, and he's taken no accountability, or responsibility to rectify the situation. I finally took the phone to someone who knew what they were doing, and they said that the parts Gary had instructed me to buy, were the wrong ones, and the work on the installation was shotty. He also left for a flight after repairing my phone and gave it to a lady named Claudia, and getting back was a nightmare. Really unprofessional I can't recommend against this company enough.(This is my first bad review for...

I took my phone there on February 6th cause my charger broke inside the charging port and they gave me a bigger problem! After trying to take it off for 20 minutes, he said he needed opening the phone. He did it but still couldn’t do it. So he closed the phone and kept trying. He finally did it and I was really happy. The phone was off cause it couldn’t be charged with the broken piece inside the port. So I took it home to charge it. When I turned it on I noticed what looks like a little bubble, like something was pressing the screen from inside. I called him and he asked me to go there next day at a certain time on the morning cause that’s the only time he would be there. When I got there, the shop was closed. I called him and he told me he forgot about it!!! How can he forget an appointment he made the night before? So I kept messaging him and finally took the phone there. He said the guy that was there (alone) that day was new, kind of a trainee and that he would repair the screen they damaged, but he didn’t have it at the time and needed to order. And here I am one month after still waiting...