Skarsgard Farms — Attraction in Albuquerque

I’ve decided to give this place two stars as I’ve had some decent experiences with them in the past, especially with some of the baked goods and meal kits. However, I’ve most recently had a very ‘1 star’ experience which was also frankly a little weird. I was excited recently to see that they were selling fuyu persimmons as I’m a huge fan and haven’t seen them a lot of them available in New Mexico. I added a large number of them to my order, despite the price. Imagine my disappointment when they arrived so soft and over-ripe that I had to throw them away immediately. (Fuyus are meant to be eaten crisp to slightly soft, like an apple.) Honestly, though I would have left it at that without leaving this review (probably just not ordering from them again) if it wasn’t for what came next. The following week I received an email from the company wanting to explain about the fuyu persimmons they sold me, explaining that they are extremely astringent unless eaten very soft. They emailed that it’s another variety (the hachiya) that is eaten crisp. This is just simply not true. It is actually the other way around, as a simple google search will confirm. The fact that this email was sent makes me think that they must have received a lot of complaints about the state of the persimmons in the first place and that a) they don’t know what they are talking about or b) they are trying to pull the wool over peoples eyes and make excuses. I shot an email back (with a link about fuyus being the non-astringent variety) to point out the error and to confirm that the fruit really was too over-ripe to sell. The response I got back was just plain weird. It simply said that the person who had sold me the fruit was ‘enjoying the fantastic taste’ but that ok, they’d credit me. There was no acknowledgement of the fact that they had sent out plainly false information to their customers after selling them over-ripe fruit. I kind read it as insinuating that there is something wrong with me for criticizing ‘fantastic’ fruit and pointing out the really odd error in the email. (I also had to throw out the tangerines I bought for similar reasons but since I didn’t get weird emails with false info about those I won’t go into that further.) I won’t be using the credit of course as I won’t be buying from this company again. I just don’t feel like I can trust them to, at best case to know what they are doing with food handling etc and at worst case to not cover up bad food with excuses and/or false...

I signed up and recieved my first order last week and I was impressed. I'm normally a Whole Foods shopper but the pandemic finally succeeded in making me stay home and order virtually everything online. My first order was pretty big and included a little of everything -- fruits and vegetables, meats & sausages, dairy (milk, cheese and butter) as well as some pre-made foods like chicken pot pie and pastries/bread from New Mexico area bakeries. All of my produce looked good (no, it's not all from New Mexico but they do what they can) and even the dairy arrived cold. I'm not sure how they pulled that off as I live three hours from Albuquerque and my drop off site is pretty remote. In any case, I was impressed that the milk and cheese was still cold and the fruits were not bruised. The pre-made foods I've eaten so far have been good -- nice treats considering restaurants are hard to come by these days. I also love their philosophy of supporting local farms and businesses, and that they themselves are growing and hiring with all this new business. Looking forward to being an ongoing customer. Oh, I also started reading Farmer Monte's Journal to learn more about them. I find it fun and...

Tried it and was not pleased with their service and when I let them know, they just canceled me without offering any type of compensation for the bad produce I received. My scheduled delivery date is on Wednesday and I made special arrangements to be home that day to receive my order, however, it never showed and by them end of the day I called and they did not answer, and their voicemail box was full. I emailed them and received no response. The next day I was finally able to leave a voicemail but I still received no response. I was out all day on Thursday for work and arrived home Friday morning to find a box of produce sitting on my front door. It had sat in the heat for who knows how long on Thursday. I emailed again and I finally received an email back on Saturday saying they never received my original voicemail or email (how convenient for them). What bothers me the most is that they never even thought to inform customers that the delivery would be late and when I told them I was not happy she canceled my subscription and offered no compensation for the box that sat all day on my front door. Will never use this service again. Such horrible...