United States Wisconsin AppletonuBreakiFix - Phone and Computer Repair

uBreakiFix - Phone and Computer Repair

2442 W College Ave, Appleton, WI 54914

4.6(687)

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Phone

(920) 931-3292

Website

ubreakifix.com

Open hoursSee all hours

Wed10 AM - 7 PMClosed

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Posts

Jared CassidyJared Cassidy

Just a bunch of lying kids who don't want to actually work. Took my Google phone there for manufacturer warranty work. I was instructed by Google to bring my phone there. They told me yeah they can do it, just need this and this from Google. Ok, go call Google back, they say no they should just do the work. I have Google call the shop. They tell Google that my phone is cracked voiding the warranty. I go back into the store and ask them to show me where the crack. Guy and the desk looks for a couple minutes, pulls out a flashlight and looks a little harder...Then goes and gets someone from the back. This guy tells me you can't see the crack, it's underneath. But he knows it's there without opening my phone. Just a bunch of lying kids who don't want to do warranty work because it doesn't pay. Show me the crack boys! **Called you number and you got another kid telling me I'm wrong. YOUR PARTNER GOOGLE is saying I'm right. Still can't show me the damage I caused either. I'll be filing with the BBB **Update: Google, their supposed partners, took the phone back and said there was no physical damage to the phone that would lead them to believe the problem with the phone was mine. These people have no clue what they're doing.

Nicole AugustineNicole Augustine

I trusted this place but now I am questioning everything. To start off I brought my Nintendo switch there to get repaired. When I got there they offered their insurance plan right away and I had declined as I didn't need it at the time. I then explained that the switch stopped charging. When they checked they said they were gettng a reading and it may be the port so I paid my deposit to have my port replaced. A few days later I get a call saying the port wasn't working and it would cost $400 for the other repair, the employee told me my switch wasn't worth it and that they can recycle it for me which I declined as well. I ended up taking my switch to another tech person and found out that they did a terrible job on my port repair and probably caused permanent the damage to my switch. So the conclusion that I came up with because of our interactions, I didn't buy your insurance so you didn't care to take care of my product or you wanted to convince me to recycle my switch so you could actually fix it and do as you want with it. So if you need to get your stuff done you should probably try and find a place that is better qualified.

Jack PontowJack Pontow

Brought in my Xbox to get the HDMI port replaced as it stated that this was a service provided. A few hours later I was called and they said it was unrepairable after they attempted to replace the port. Brought it back home and watched a YouTube video that showed the repair and the guy in the video talks about not having bridging between the pins. Opened my unit back up to see what was done. The repair definitely appears to have soldering between the pins after the repair. Attached are the two pics showing their repair and from the video. Huge difference and I feel like I was duped and the repair person was inexperienced in soldering. The only explanation given was that it was unrepairable. Not happy as I am now out a $500 Xbox that worked fine and was took very good care of and then paid to get fixed but in turn was now not fixable.

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Reviews of uBreakiFix - Phone and Computer Repair

4.6

(687)

1.0

EDIT after all the issues i went through and after i was promised a bran new phone for a replacement i got a refurbished phone as a replacement and i have had a mess of issues with it from the screen going black, barley holding a charge for half a day and non responsive touch.Beyond unimpressed with this company.

I dropped my phone off on Saturday May 2nd at 10 am The original estimated time to fix my broken screen was 4 hours. They didn't call me until 30 minutes before they closed and...

1.0

This was a horrible experience to say the least. I originally brought my iPhone to have the display replaced back in August. When I stopped back within the hour to pick up the phone, the display was not even working. They claimed they "tested" it before I arrived, the manager Matthew told me they would replace it again and I had to come back within the hour.

A few weeks later, My second display was also faulty they replaced. The 3D Touch was not operable and the display would not react to...

1.0

I tried to take my Mac book air here for a broken letter "n" key probably about a month or so ago. First they told me they'd have to order the part and then when I asked how long it would take they said it'd be 6 hours. I come back a week later and when I drop off the laptop turns out the part is defective and I have to wait for a new part. Okay no big deal these things happen. I come back probably about a month later because I work in another city and finally have time to drop it off. I...

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