Arlington Skatium — Attraction in Arlington

They’ve changed their locker system and this is not apparent. I went to the skate counter to see how to go about purchasing a locker and the dark curly hair guy told me it is all digital and directed me to a kiosk to purchase a locker. I am at the kiosk paying for a $5 unlimited locker as directed not knowing the kiosk is for another set of lockers that are nowhere in sight. After paying at the kiosk, I select a pin and am so confused as to how this works. I then go to the prize booth, where a young lady with dark long hair was standing and I say to her that I paid for a locker and given the locker number but cannot get into it. She asks immediately after if I paid for the locker and I replied yes and then she states that she’ll call the manager because she doesn’t know how it works. I walk back to the lockers I asked about, the ones right in front of the rink. I walk back to prize counter and asks if the manager was called and walked back to the locker again. Minutes later the manager, low cut black hair, walks up to me and asked if I had a question about the locker. I tell him I can’t get into it and he states that I paid for a digital locker. I proceed to tell him how I went to one person asking how to pay for the 50cent locker and he directed me to the kiosk. I informed him that I wanted a locker in front of the rink and he tells me all lockers are $5 so I couldn’t get the difference back from the locker I initially wanted and he can give me a key to the one I wanted in particular. He goes to get the key gives it to me but then states, if it not a problem he needs something from me like my keys or “something” because people have left with their key and they just want to make sure they don’t have to charge me for a key. So I stated, that I won’t leave without the key and I’d rather hold on to my keys and all my other belongings which is the purpose of the locker I wanted to purchase. I gave him the key back and for my $5 and let him know that all of what had just taken place is ridiculous.

•Have clear signage. •All employees should be made aware what is offered and what is not that way they can clearly communicate what’s offered and what is not or in this case state “ we do make the keys for the lockers located directly by the rink easily accessible because XYZ. •All lockers are $5 •Lockers located directly by the rink requires management to hold keys or credit card to prevent XYZ •If management prefers more engagement from kiosk over traditional lockers COMMUNICATE that the lockers are no...

It was my first time there today. I was shocked at how big it is when driving through the parking lot! I instantly started to smile and said I was at the right place. 12 bucks entry with or with skates quickly took the smile made me feel neutral. I don’t understand upon entry with my own skates they asked if I was wearing socks. Wouldn’t matter as Im not wearing what other ppl feet has Been in but oh well. Upon entering the smile returned to see how big that place is!!! I didn’t even notice til hour two that they have another private rink in the back. I didn’t even look at it cause it said private. That would be nice if maybe skate lessons were there not sure if they offer it or not. THEY DONT OFFER ADULT NIGHTS EVER! That’s a disappointment cause it was a nice experience except you are playing Russian roulette to the little kids falling and looking they skate mates heading in your path ugh. Kids were flying around on inlines stoping side ways aggressively like they were on ice. Lil kids on the floor with no skates on. It was annoying. Which put me back at neutral. I tried my best to make out what the dj was saying on the speaker but his voice was so muffled I couldn’t make out anything I constantly had to ask other ppl what he said and they were clueless too! Music was a nice mix for the diverse crowd but they kept stopping to do what I found out were birthday announcements or to tell ppl to stop doing something in the rink they were not suppose to be doing which interrupted the fun some what. Would I come back? Probably not. And it’s probably only because if I couldn’t find another rink to go to I would be there. I’m still exploring all rinks...

We went skating with two 10-year olds in tow on a Sunday afternoon in August. The atmosphere took me right back to my 90's childhood. Pretty sure the decor inside hasn't been touched since then, at least!

The place was crazy busy when we went, which surprised me; I thought this sort of thing would not make it to the "cool" list nowadays...but I suppose when it's 100+ degrees out in TX, people will take shelter anywhere that has functioning air conditioning, which the Skatium definitely did.

I gave it three stars because I think there are some things they could do to improve the experience. When we went there was apparently some sort of leak in the roof over the rink. They had trash cans and cones out, which might help keep water off the rink, but was an obstacle to skaters, especially those who aren't great with the brakes yet.

The other thing is, they advertise having the training rails for new skaters, basically a "walker" made of PVC pipe. The price is ok, $4 to rent while you skate....but they offer no refunds for any reason. My child requested one and we paid for it, then found it was too short for her. When we tried to exchange it, they said they didn't have any taller ones, but they also did not give me a refund. There were tiny children using the taller ones on the rink...they should have a better system for renting those out, in my opinion. Or at least more...