Taco Bueno — Restaurant in Arlington

This location is bothersome. Four week's ago I stopped in prior to a cowboy game and asked for a Cowboy Taco to go along with a whole Lotta platter. I got home and saw they skimped out on giving me the "free" regular beef taco when the Cowboys play. Three weeks went by, I stopped in and asked for a Cowboy taco on Sunday right before the Cowboy game and thought it was good because I could feel the taco in the bag. Well, I got home and saw the girl who took the order then made the taco gave me the small party taco. I sent a message to taco bueno on their twitter/X account and got a reply saying the management would be notified. I drove back to the location the following day with party taco in hand and showed them what I was given. I asked the manager if anyone had notified them, he said no. They did give me the correct taco but I also burned 24 miles over two days going back and forth back and forth in the process. Lesson number one, always check and double check your orders before leaving here. They have good food, it'd just be super nice to not have a problem...

Sat. 3/20/24 We arrived at 7:40, had our order in by 7:45. We didn't get our order until 8:15. There were two other patrons in the dining area. During our wait, there were two patrons come back in with complaints about their orders. One gentleman asked if they would check on his order. The employee he asked just went about his way, not even acknowledging the patron. Another patrons got mad enough, and he , give me back my money.

There were only three workers, and one of them was just standing around. They used the excuse that they were waiting in the drive thru. We didn't see that many in the drive thru.

The crunchy taco shells were stale. The chicken potato burritos were greasy and had too much sour cream on them. The taco burgers were lacking in meat, there was more lettuce than anything else. The dining room had more dirty tables than clean, but they had time to jus stand around. This used to be our favorite Taco Bueno, but I guess they have decided to follow suit with the others in the MetroPlex, which is a shame. I doubt that this will be the...

This place has horrible customer service. My family ordered two tostadas, one with only beans and one with meat. They messed that up and it didn’t look like there was any meat in either one so I asked the girl at the counter to remake them both. Instead of just doing it, she looked at me like I was stupid and constantly repeated that “it’s just going to be the same thing.” I told her I know that but asked if she could just please make them again and one with more meat sauce on it. She went to whisper to who I assumed was her manager about what I said and came back to tell me “yeah, we’re not gonna make it again because they both have the sauce on them already.” I was never rude or disrespectful towards her but she needs to learn to fix her face and her attitude. It wouldn’t have killed her or tanked the business to just make it again like I asked. And if it was giving extra food out they were worried about, she could have taken them back because I was trying to give them back to...