Pearl Furniture Outlet — Attraction in Arlington

My experience at Pearl furniture outlet was the worest experience I’ve ever had shopping for furniture. I never write reviews for a business I’m only doing this so that others can avoid even attempting to shop here. You will waste your time! Plus everything was out of stock literally. I experienced Horrible customer service, I’ve never met such unprofessional employees like Ana and Darrel! Honestly save your time and energy. The manager David was rude he constantly called me names and the only reason I stayed and put up with it was because I needed a bed the same day and they knew that so they took advantage. I was going to spend $5,000 ar Pearl and they could of cared less. Thank god a friend told me about Canales Furniture. The staff was friendly unlike Pearl Furniture. I’m soo glad I didn’t buy my furniture there while shopping for furniture at Pearl i could hear the manager David arguinging on the phone with a customer who was complaining that the furniture she bought was broken. Again he was rude and could careless. The sofas displayed also have holes in them! Just check them. The furniture is expensive for no reason it’s CHEAP comes from China and it will break. Plus who wants to spend thousands of dollars with a company who has...

I had an extremely bad experience with this business.

Couch delivered and had missing pieces so I had to wait days before the delivery driver brought the missing pieces back.

I ordered a dresser that was well over $700 and the drivers broke the plexiglass that goes on top of the dresser.

I contacted the store manager DARRELL several times in regards to the broken glass and was promised that the glass will be replaced and it has been 6 months and still no glass.

Let’s not forget that I had to contact the store to remind them that I never received the dresser in the first place.

I spent over $3,700 cash for my items and there was a promotion for a rug. I received a 7x10 rug but was surprised to see that another customer that I know received a rug 3x the size of mine.

The store manager obviously does not care about first impressions because if he did the first mistakes would have been corrected promptly and maybe I would have been a returning customer to furnish the rest of my house.

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I worked with Ahmed at this store, I purchased a rug and a king size velvet storage bed! He went above and beyond for me and I am so thankful and grateful for him….upon my deliver…the drivers dropped off my purchase and was about to leave😫 hold up! I had set up also on there…well so I thought🤷🏾‍♀️ I frantically called Ahmed and explained that I thought I had set up included because I do not know how to set the bed up! I don’t have much family here and I just spent my last paying off the bed at delivery lol but fr tho…I have $0 left 😂He immediately got on the phone to the warehouse straighten things out and they went ahead and set my bed up💪🏾 That’s what I call my furniture store💃🏾💃🏾 People who listen to your needs and do what they can to resolve any issues! Definitely returning for more furniture💯 Not to mention you can’t beat their prices and if you can…they are willing to negotiate 🙌🏾 Check them out for your furniture needs/wants…good quality and great service….THANK YOU AHMED BECAUSE I...