Tea Garden Nursery — Local services in Arlington

I’ve been coming for a few years now, Susan has always been friendly and nice and willing to help. I’ve been buying mums and other plants there before. Last year I bought a kumquat tree and have learned you can bring it back for them to maintain it for a year for $100. So that’s what I did this past year. Since Lunar New Year is over, I decided to go ahead and take my kumquat tree back like I did the previous year and all of a sudden the owner started bashing at me. Speaking in Vietnamese why are we taking this tree? I thought we are not doing this service anymore? I said wait a minute I don’t understand what’s going on. She had explain the previous person yelled and caused a commotion because his tree wasn’t up to par and kept well maintained and they have decided to do away with the service. Well ma’am, you could have said it in a nicer way. It’s not my fault the man yelled at you and you are taking it out on me. I didn’t do anything to you. Then the daughter defended her mom of course and said this is a business and we don’t have to take anything from you, you know that. I said, well you can’t just a start yelling at customers when I have no idea who she was or what the situation was.

Susan said that’s the owner, I said I don’t care if she is the owner or the president of the United States. You don’t talk and disrespect customers. You want repeat customers right? That’s how you stay up float with your business? The way I was treated was horrible. I felt so belittled.

Susan then states again we don’t have to take anything we are a business. You understand that right? Maintaining your tree for $100 a year doesn’t seem worth it and will be an up charge. I said I don’t mind the up charge but for you to belittled me that’s another thing.

No you don’t have to do anything because you are a business, but you know what? Business doesn’t run if you don’t have customers. I will take my business now to Doan Nursery. I don’t have to go to this place, but I chose to go to tea garden after all these years because of hospitality. Well that definitely went out the window today. Thanks for making it so easy for me to take MY BUSINESS elsewhere.

On another note, every time I come they are always busy eating right in the office where everyone can see you whether you come in the morning, mid day, afternoon, evening they are always eating lol. They are definitely not shy about that. I guess since you drive the customers away, there’s nothing to...

BAD SERVICE. RUDE, AND UNPROFESSIONAL.

For years I has been to their store. We spent a lot of money each years with them,, Recently i went to their store for some flowers for the Chinese New Year. I came in 3 straight days and spent around $300 bucks, I bought some orchids this time, 1 of the orchid the flowers start to die since we just bought it the day before, so i told my wife to take it back for an exchange , this morning my wife came to see if we can exchanged for another orchid, The old women of the owner mom yelling at my wife for bring it back, she blame on us that because the driving probably causing the orchid to die , She refused to talk to me when i heard and came to their store, These people are money sucker !, they love your money but when it came to this kind of things they refused to taking care of their customer. Well thank you so much for showing me how you conduct your business even thought we has gave them chances after chances ,,, Not this time i will took my money down to Caloway or Home Depot FYI. tom thumb has some really nice and heathy orchids and they do warranty for 30 days. be careful buyer they never post a price tag on the plants. They price by how you look., awful way of...

I've passed by many times but never got to go in. I remembered it was by that huge mall of a beauty supply store. It was larger than I would have thought. It was like a botanical garden and greenhouse all rolled into one. I'm an avid nature lover so I honestly didn't wander around looking for help. A few workers did their maintence quietly and respected my presence. The most amazing thing for me was how peaceful everything was with fountains, trees, flowers etc. Butterflies! There was a ton of young/mature citrus trees and lots of edible things I had only saw on cooking shows. The bonsai I saw were magnificent, healthy, and emmited strength. I look forward to going back and getting a red maple and a few other goodies. The woman at the cash register was very nice. I just wanted to leave a review of my experience. It really is a hidden gem. I saw most complain about the expense but I think perhaps theyre used to Home Depot etc. Most of the pieces at Tea Garden are mature and lovingly cared for. If youre buying hanging or potted houseplants, I feel those are about the range of...