Walgreens — Attraction in Arlington

Store review.... I give the store 5 out of 5 stars. For the past 15+ years my shopping experiences have been excellent. The store employees have always provided excellent customer service. The store manager, MiKe, always made himself available to help me with any of my shopping needs and answer any questions.

Pharmacy review...deplorable, horrendous, insulting, Denise the pharmacist knowingly lied about a fill date. She accessed a medication filled on a different date using that as the explanation for not filling the med my doc sent in as he always does. I stepped away pulled up the app attempted to show her and ultimately she was going to call the police if I didnt leave. As a customer of 15+ years that was insulting and embarrassing. So even after Chris Cawgbill the district manager gets involved and I provide all documentation proving my case he decides to give me a lengthy explanation of the good faith dispensing policy. He stayed clear of the policy whereby pharmacists have a responsibility to their customers morally and ethically. Ultimately he placed the responsibility of resolving this reprehensible method of refusing a customer their medication back on the pharmacy manager. I never spoke with Pierre about what occurred. Kevork another pharmacist was kind enough to inform me that HE will not fill any medication fo me until the day it's due regardless if it's a controlled substance or not. The only explanation Kevork provided was that he doesn't feel comfortable filling early, even a day early.

So, I stopped shopping there altoghether as it's clear that Chris Cawgbill, Denise, Kevork and Pierre figured if they helped me to go away then the problem too will be gone. That's a fantastic model. It's a disgrace for anyone to be treated with such disrespect. This should never happen to anyone wrong on so...

Meh... I mean it's a big clean store with a lot of stuff & some of the employees are nice (pharmacy staff usually nice) but some employees, (especially 2 in particular), are rude, grumpy & always act annoyed by questions. And I hope you don't need to return anything! You might as well be committing a misdemeanor! They ask you for ID, an address, so much information, and act very suspicious. Even with my receipt I had to leave and come back another day. Pharmacy staff are usually nice, but they're unwilling to carry a certain low dosage prescription I need, so I get everything filled there and then this one thing I have to go to a CVS it just seems...

Female pharmacy employee at this store "assisting" me on the phone today was OUTRAGEOUSLY rude and unhelpful. She blamed another local Walgreens pharmacy for an error with my prescription and refused to help in any way. I told her that since this was a "Walgreens" problem that I would like to speak with a manager. She said, "No." That's it. No explanation... just a "no." Wow! I know that it is hard to find good employees these days but this is inexcusable and I intend to follow this up through Walgreens corporate. The brief review here is just my good faith effort to warn off others who might be tempted to do business with...