Hotel- Kimpton Arras Date- August 2020 (2 nights) Overall: 5/5. Excellent. This is one of my favorite Kimpton properties. The property itself is immaculately kept and maintained, and the staff is flawless, a true tribute to the brand. The location is ideal, and the restaurant is tasty. Traveling with our cat, this hotel was perfect for us; no hotel welcomes us or our furry friend better. Rewards Club Recognition- 5/5. Excellent. We were thanked for our loyalty and given Welcome Amenity points, (since the hotel does not offer the Raid-the-Bar credit option while there are no minibars stocked in the hotel). Our room was upgraded, and we genuinely felt like valued guests. Staff- 5/5. Excellent. Alison from Ohio, who checked us in, was delightful and fun to interact with, as were the other front desk representatives. Will & Andrew were also cordial and engaging. Kudos to the staff members here; they set this hotel apart, above so many others! Accommodations- 5/5 Excellent. First we were assigned a smaller “Mountain View King” room, but when we asked the front desk if a better room was available, the front desk staff checked and was able to move us to a better ‘Executive Suite.’ What a difference! The corner bedroom and ‘living room’ were separate, which worked well for an early riser and a night owl. The spacious bathroom separated the two. The bed was super comfortable. Housekeeping- 5/5. Excellent. Our rooms were immaculate and pristine. The bathrooms sparkled and were stocked with an adequate supply of toiletries for the length of our stay. Great job housekeeping! Pool/Gym- Not evaluated. Breakfast/Meal Options- 5/5. Excellent. The restaurant Bargello served a very tasty Trout dish, and the pasta my spouse had was devoured- an obvious sign of how good it was. The minibar is emptied during the pandemic; select items were available at the front desk. Wine hour was from 5p until 6p, and coffee service was provided from 7a until 10a. Coffee was self-serve, which was unexpected during the pandemic. Laundry- Not evaluated. Computer/Printer/WiFi- WiFi was strong throughout the hotel and streaming was smooth. Property Appearance & Maintenance- 5/5. Looks shiny and new! Fantastic upkeep! Exterior- The hotel is eye catching, even from afar. Landscaping/exterior upkeep was notable. Interior- The hallway walls and carpets are in great condition, and the light fixtures throughout the property were functional and interesting. The elevator walls and floors were clean, and the no touch system in place was fascinating. (Why aren’t more elevators of the world like this?!?) Other- Valet parking has resumed and is $27/night. Disinfecting gel stations could be found throughout the hotel. One thing to note: the windows are not soundproof. So, the fire trucks and ambulances that pass by can be heard even on the 6th floor; if you face Pack Square, expect to hear them regularly.