I lived in Asheville for five years and was so excited to visit this local gem when I was visiting this past weekend from Florida. I made sure my partner knew this was all I wanted to do while visiting Asheville. We ended up making it the last stop of our trip and went at about 9:20 after dinner. They close at 10 so we figured it wouldn’t be too much of an issue since we knew exactly what we wanted. When we got there, we waited for about 10 minutes to order with no line and were told they were all out of every beer on the menu and that they were no longer taking “for here” orders, all orders had to be “to-go”. Not a problem. After ordering very clearly a liquid truffle and some other items, the girl rang up our order and we paid. I noticed we didn’t get the liquid truffle and when I asked about it, it was never rang up. There was no apology for not ringing it, just an awkward “I didn’t ring it up”. We felt so uncomfortable and rushed out that we just walked out without it. My partner had mentioned that one of the other employees making the hot beverages had broken down the machine already and was very noticeably not willing to make it and was pissed off someone ordered a beverage on the menu that required this machine. I was obviously upset that I didn’t get it so my partner went back inside to order it, clarifying with the girl that they were open till 10 and then ordering it off the menu and paying for it. I understand it was late on a Sunday but maybe close earlier if this is the quality of service to expect.

This all seems so dumb over a liquid truffle but I have raved about this place and watched it grow from 2016 when I first moved there to now and felt so disrespected by this experience. It was very disappointing that I came all the way from Florida to make it a point to go back here and me, my partner and parents all were met with an unpleasant experience.

I’m sad to say I won’t be back.