My friend and I are Asheville locals and have been coming to this place since they had opened. Today, we had lunch and one of the food items we ordered was Gua Bao. It was always served hot. When it arrived, it was cold. I told our waiter Leo that it’s cold. He carried the food with him; then a moment later he came back and said he could not take the food back and he couldn’t take it off our bill. I told him I didn’t ask to take it off our bill but want it warmed or replaced because I wanted to eat what i ordered. So he replaced the food afterwards, (the food was warmer but not as warm as it usually is). From then on, he would not talk to us. So I asked another waiter if we could change waiter but he said we would have to talk to our waiter. Our waiter didn’t come back for some time. Then I asked another waiter again if we could change our waiter but he said he would tell the manager. The manager didn’t come to us. Our waiter came back with our bill. He didn’t ask us if we needed anything else. He wouldn’t talk to us either. We waited for him to come back but he didn’t so my friend walked towards him at the order counter to hand him the bill and the credit card . He still didn’t talk to my friend. He processed the payment and delivered the card and the receipt back to us. After that, the manager came to us at our table yelling that I’ve harassed his waiter accusing me that I called his waiter stupid. He didn’t even asked us what happened or what’s our side of the story. He was yelling at us in front of many other customers. He was extremely loud and everyone in the restaurant could hear him. He wasn’t professional at all. He told me that we are trespassing at this point and demanded that we leave and walked us out. He was yelling to us all the way to the door. I felt embarrassed and harassed by what he did. If the manager had come to our table at the beginning when the issues began, this situation most likely would not have escalated. I wish the owner was present. She has always been professional and nice. She always comes to our table to say hi given we are steady customers.

As a side note, the manager who yelled to us is the same manager who yelled at Natasha as she posted picture of him 8 months ago on her previous review (select “sort by” then “lowest” then 1--2 reviews away from mine, you would find a review from “Natasha” whom I don’t have connection with).

Review update 7/2/24:

I’d like to commend Mary (one of the owners) for handling this situation with such professionalism. As soon as Mary learned of the incident, she called me right away to apologize and took responsibility for what happened. About a week later, she emailed me to inform me of the actions she had taken to improve the dining experience at Red Ginger such as:

1. solicited feedback from several of their regular customers to identify specific areas for improvement.
2. Overhauled and restructured their management team, not only but including terminations of some employees, including their manager, who did not meet expectations.
3. Had serious and positive discussions with all members of the Red Ginger team, emphasizing the importance of creating a positive experience for all who enter her establishment.

With these changes, I’m looking forward to more success for Mary and Red Ginger! Thanks Mary!