I had a horrible experience at The Palm last Sunday (6/16).

I am a 62 yr old Grandpa who travels from the SF Bay Area to Ashland very often to visit my daughter & 2 grandkids. I stayed at The Palm before and had my grandkids come over and swim with me, briefly while I stayed there.

This time when I checked in and said I was looking forward to swimming with my grandkids, I was told we could not swim in the pool. Since I had a small room with a 2 person occupancy and I would not be allowed to swim with more than one other person. Brittney in the office said that was their policy and she would need to call the manager (Linda) and one of them would call me back. To see if there could be an exception made for that day. Where there was only one other guest staying at the hotel that day and no one using the pool at the time.

I do understand policies and have no problem with general rules and policies. Thinking that there would be no problem with making a slight exception in my case. On this slightly rainy day with hardly anyone else staying there. I got a text back from Linda the manager. No phone call as I was promised. The text again stated there policy and there would be no exception made for me in my case. I was told to use a community pool or YMCA pool somewhere else. I was not welcome to use their pool with my grandkids.

This was the main reason I booked the room there. Since they do have a nice pool and very nice grounds, etc. So since I would not be allowed to use their pool, I had no choice but to leave without any refund. I was shocked and appalled to have such rude treatment and being so strict on their policy. Which would have been appropriate if I was trying to bring over a bunch of guest on a busy day, etc.

So I left, having paid in full for a night there and went to the Best Western there in Ashland instead. Where I called and asked if it would be ok to bring my grandkids swimming and they said that would no problem.

The Palm lost a loyal customer by not even trying to accommodate me at all. I will get this message out to everyone possible. To avoid this place if they would like to have even one other person come over to swim. Even on a very slow day with no one else around.

I gave 2 stars since the facility is nice and they did allow me an early check in. Can you imagine to be told to go to the YMCA to go swimming after checking into a hotel? Extremely rude!