Texture Salon — Attraction in Atlanta

It took me a while to write this review. In short, I lost my first cosmetologist, my father, and my friends pushed me to get my hair done and see some joy in darkness. I booked an appointment with one of the stylist, trusting that Texture - a salon I’ve been going to for nearly 3 years - could get me right and continue to be my safe space. While I don’t agree with the beauty salon’s new store layout, I still booked out of trust (which has previously deterred me from returning as frequently + my stylist retired from the salon).

So while I’m in the bowl, the stylists asked questions and I answered them regarding how my hair color was done (“you’ve probably never been color treated”) and upsells for additional treatment such as hydration, trim, etc.. I declined them stating I wanted to keep things simple today and I’m unsure about the color treatment because I got my color done there so…yea. She detangle and begins become aggressive with my hair - I do have tightly coiled thick hair, so it is hard for some. I pre-detangle before I got there so it would ease tension for a stylist new to my hair.

I asked if she could be more gentle and she initially was. But begin to still detangle my hair from the root to end, which is damn near a cardinal sin on my hair (or anybody’s). We move to the chair and she begins to small talk again as I scroll on my phone texting family and making arrangements. She starts probing about how long I’d been at the salon, who was my stylist, etc. I was short - not rude - but didn’t feel like small talk either.

Noticeably bothered by something, she begins aggressively blow drying my hair and detangling again…from root to end. My scalp is on FIRE (mind you I’m natural and my scalp isn’t hardened like it was previously from all the chemicals). I ask her “hey, what kind of brush are you using bc it really hurts”. She shows me she’s using a Denman-like brush (which is what I use on my hair while wet detangling at home) and I ask if she can use a paddle brush like the stylist 2 stations over used. She said she didn’t have one - I told her I’d buy one at the in-salon store, “it hurts that bad”. I told her I could even finish detangling it again and she could blow dry it again (at this point, she had flat ironed a small section of my hair).

She then stops and looks me in the face and says “Is there an issue, what’s goin on”. I stated, with tears in my eyes, “my daddy died 7 days ago and I just came to get a lil peace”. She stated - and I quote “well my grandma died 7 days ago too, so what you you wanna do”. At that point, I said “you know, let’s just stop and be done with it” and I’m fighting massive tears at this point.

The stylist took my cape off and I go to wipe my tears. She walks back - after talking across the salon to her other client and shampoo assistant in the shampoo room - and takes the towel and walks off. The stylist in the middle and directly next to us, looks over like WTF. So I ask him if he could give me a hairtie to at least make a ponytail to go home or find another stylist (it’s about 645p). He was so kind and compassionate, wished me well, and dug into his pouch to give me a ponytail.

After that, the stylist itemized my services - thankfully I had a coupon and paid $32 (it was supposed to still be $60+). I posted my story to IG, in tears, and got no response. My old stylist saw it and was kind enough to flat iron my hair after I broke down for 10 minutes sobbing.

To the stylist: I prayed for you. I hope you learn how to take off when unwell and I hope God mends your broken heart. While your attitude broke my spirit into smaller pieces, I know that it’s a mere reflection of how you’re feeling.

To the salon owner: The salon has gone down the drain. I’ve now found somewhere new to go and pay more for my sanity. I hope you are able to train your staff and provide reasonable accommodations for bereavement leave. I also hope everybody remembers the basics of detangling - if you’re Texture Salon, I expect everyone in there to know how to work with all textures, just as...

( I cannot remember the stylists name but I will find out & add it later she had dreads & works at the station on the same row as the shampoo bowls last chair on the left) I also brought my Grandmother & Daughter to get their hair done but there where only 3 stylists according to the receptionist & she attempted to schedule them for a later date in a very professional manner, I advised her that they can wait until the weekend & we;d come back.My appointment was scheduled for 2:00 PM Sunday 02/02/2020 for a partial sew-in. I arrived at approximately 12:45 PM with 4 bundles of Brazilian Deep Wave hair & a photo to give an idea of the look I wanted to achieve. Around 2:04 PM a young lady came & advised that she would be shampooing my hair for the stylist. My hair was shampooed & hydrated, the stylist washed out the conditioner & we walked over to her chair. I showed her a picture of what I wanted an example basically showing I wanted the hair to be full & a part over my eye. The stylist advised me that the model on the picture had a partial & since I did not have a partial piece this would be considered a Full-Sew in a some of my hair would be left out at the very top. I advised the stylist that a Full Sew-in does not leave nay hair out at all. & my main concern & question for her was if you charge $175.00 for a partial sew-in in which she said "Majority" of my hair would be left out I wanted to know the exact price for a full sew-in. She didn't answer the question. She was very combative & argumentative. Kept clapping her hand together and leaning forward getting smart. It go tot the point where I advised her that I would just go to The Weave Shop of Buckhead a place that I'd gone before. she said "That's what you should do go let someone else that has already done your hair before do your hair.!" I asked her if she could at least blow dry my hair so that I could leave. she refused to. I steeped to the front counter as she was acting very radical & running around the salon calling someone on her cell phone went to the back of the salon and left me walking around with soaking wet hair. I asked to pay & another young lady seen be standing at the front & she came & cashed me out. I left the salon around 3:00 PM with soaking wet hair in 40 degree weather. Went to the Weave shop explained the same hair style, the stylist had to blow dry my hair & had me out the door within an hour no run around or push back she got the results I was looking for with the 4 bundles of hair I had my hair is thick so it was just a matter of blending the top as I do not wear partials on my head. This was the worst experience I have ever had at a salon in my entire life. I was a client of Too Groovy & normally a stylist Terri does an amazing job everyone is normally so pleasant & really caring. This young lady apparently did not want to do the work & is having personal issues that she needs to keep outside of the salon. This is a great salon & I love going here. I was caught off guard with the treatment I received on Sunday 02/02/2020, if someone the owner Angela Gold of management could pull a video of this you would be able to see what went on you will see me drying my hair with a towel at the reception counter & I still paid $40.00 for the service that I received & gave the shampooer/ assistant a tip for being courtesy & doing her job. The stylist also kept asking me for the name or a description of the person that set my appointment as she stated that she wished that she had been there to give me a consultation before my appointment was scheduled. she became very upset when I couldn't not remember what the person looked like & I definitely dint have her name I just walked in & scheduled the appointment. she left me standing at the front t counter & walked off to...

I’ve been a loyal client at Texture Salon since 2020 and always enjoyed my appointments with Chad. Unfortunately, my most recent experience has completely changed my view of this salon. I scheduled a silk press with a trim, which typically costs around $120 total then add tip. However, I was shocked to find my receipt totaled $146 after my card (already on file) was charged. When I called to inquire, I was informed about a $30 detangle fee—a charge I wasn’t made aware of beforehand. This complaint isn’t about the price—it’s about the principle. Charging someone to detangle their hair when the whole point of going to the salon is to get their hair done is absurd. If I’m expected to detangle my hair, wash it, and blow it out before an appointment, what’s the point of even going to a salon? Combing hair is apart of getting your hair done. Now, if someone came in with dreadlocks matted hair and asked for them to be detangled, I could understand an additional fee—it’s a complex and time-consuming process. But for a woman with natural hair, especially at a salon named Textured Salon that claims to cater to textured hair, this fee is ridiculous. It feels like the salon only wants clients to come in with pin-straight hair or blown-out hair because natural hair textures come with an added fee. That’s discriminatory against natural hair. I come in with my hair the same way every time and have never been charged this fee before. My hair is heat-damaged curls, not even tightly coiled, and it wasn’t tangled at all during this visit. Yet I was still charged this so-called detangle fee. The excuse given was that it cuts into time for other clients, but my appointment started 15–20 minutes late anyway. Even if I had blown out and straightened my hair beforehand, the service would have taken the same amount of time. At this point, it feels like the salon is price gouging on basic services and finding unnecessary ways to charge clients. The inconsistency, lack of transparency, and outright absurdity of these a la carte fees have completely turned me off from coming here again. To make matters worse, this is a salon called Textured Salon that caters to ethnic hair types. Charging a fee based on someone’s natural hair texture is outrageous. If such policies exist, they should be communicated upfront. Had I known about this fee, I would’ve walked out. Beyond this issue, the salon has lost its original charm. The addition of a beauty supply store makes the space feel overcrowded and less welcoming. To top it off, after I raised my concerns, Chad informed the receptionist that I couldn’t book with him anymore—despite years of being a kind, loyal, and generous client. Unfortunately, this experience has left me no choice but to take my business elsewhere. I can’t support a salon that surprises clients with hidden fees, discriminates against natural hair, and seems to have forgotten the essence of...