Harrah's Spa & Salon — Attraction in Atlantic City

Walked in from the pool at Harrahs on a Sunday morning to make an appointment. The front desk woman that I spoke with was rude and had a very cold, "can't be bothered" mannerism. She was not welcoming at all. There were no appointments available for the rest of the day (only 30 min slots and I was looking for an hour massage). I ended up making an appointment for the following morning and requested a therapist that does a deep tissue type of massage. When I went back the next morning for my appointment, the front desk staff was forgettable but the locker room attendant was so friendly and welcoming. Rove was plush and clean, locker room was quiet and clean. The massage itself from Luis, was actually great. I have a set of bricks for traps and at home I get regular massage therapy. He did some techniques that were new to me and helped loosen the muscles a bit. I was not able to use the amenities of the locker room because I had to catch a flight out, so the attendant gave me a day pass so I can use the spa itself during a future visit. Very, very, very disappointed in the front desk service however. I found on my bill after leaving that I was charged an additional $35 to the $140 massage because there was a "deep tissue & distress gel" used during the service, which I was not informed of. I thought the therapist was using the standard lotion because not one person mentioned, "hey, just FYI, the therapist will use a gel, which is an added fee. This would have been fine if I was at least informed and given the option. I called the spa when I noticed this on my receipt after leaving (I thought I was being charged for buying a product to bring home!) and was told a manager would return my call. That was over a month ago. I'm still waiting for that call to be returned. That said, next time I want a massage in Atlantic City, I'd go to Caesar's instead of back to Harrah's Red Door. Otherwise, I'll stick to my local Red Door where they greet you with a smile, communicate with you regarding the services offered, and the manager will...

I would rate this spa and my massage with zero stars. I was expecting nothing less than 5 stars given that it is a Red Door Salon & Spa, so the disappointment came as a surprise. The jacuzzi was out of service and based on reviews this had been the case for over a year. The steam room was also inoperable. When I went into my massage, I thought it would be a pleasant experience, but it wasn't. 1. The music that played was not soothing. 2. The massage started with my feet, which I have never experienced and after touching my feet proceeded to my neck and back. The technician sprayed a substance on my skin in addition to applying oil. I have no idea what was in the spray bottle and after speaking with my friends, who also received treatments, they were never sprayed with anything. The technician scratched my back. I thought she might have and it was confirmed the next day by my husband. The scratch is all the way across my upper back. The technician had practically poured oil and something from the spray bottle on the back of my legs and did not massage it in. She let it sit before having me roll over. There was absolutely no pressure with my massage and it wasn't relaxing. I found myself questioning what the heck she was doing! I am now home and my skin is extremely irritated (never irritated from massages at other spas), the cut is also irritated along with the skin...

Lately it seems as though the spa at Harrah's is not being maintained as well as you would think a Elizabeth Arden Red Door should be. Although a beautiful Spa because right across the hall is the gorgeous indoor pool enclosed in a glass Dome. But the spa itself has had a few issues that still have not been addressed. When I was there in February a pipe had broke and the spa was closed. Recently when I was there about 3 weeks ago early August the rather large Jacuzzi pool was not working. That is a feature many people look forward to using because it is so big and so nicely secluded. I enjoy a full-on massage or facial and then use of all the amenities has to offer, if something is not working it takes away from the experience. Red Door is a rather pricey Spa and she not have things in operating condition it does feel like you are getting taken advantage of. When the pipe broke they did give me a coupon for 25% off but this last time when the jacuzzi was not available to use they did not offer any compensation. There are many hotel spas that offer a full menu of services that are equally as nice but the prices are more reasonable because you don't have the Elizabeth Arden name in front of it. My suggestion is to look around if you are staying in Atlantic City and ask to...