First of all I truly love American bar n grill..we feel like family..dan..in charge..pat..waiter..Laura n Michael are the best bartenders..these coworkers are the reasons why we keep coming back...then you have Reynaldo .. front desk who always goes out of his way to accommodate our stay who also makes us feel like family..he is truly the best..excellent customer service n makes us laugh..great personality...love love love him...then when we go to the casino floor n gamble..you have husband n wife who are just the best on serving us...Aly n Jake...unbelieveable power couple...when they spot us .. immediately they know what we are drinking n serve us with great n excellent customer service too...so as you can see...it's the coworkers that bring us back n continue to be loyal...I have noticed..my slot play has increased just alittle bit but of course I am over 300,000 tier points..still disappointed but at least it's not 40.00 every 4 days which is a disgrace...this passed week I did hit n was happy but it wasn't alot to put me over the top but yes..I did say to myself..it's about time...so thank you for treating us alittle bit better with the slot play n we hope you all realize how important the above coworkers are to your company...in the past you lost alot of great coworkers which went to hardrock n ocean..alot of customers that go to hardrock continue to tell me they treat them so much better n that's the reason why you are losing your steady...
   Read moreThe space isn't as grand as you would expect from The Borgata. This isn't in any way good or bad but it would depend on the event you're attending to dictate your desired feel and preference.
I've seen two types of events here on several occasions. Comedy shows are cool but concerts (for me) are a bit lacking. I'll start by saying this: There's really no bad seat in the house but I avoid sitting in the first sections considering it's flat (not elevated) and my luck, I'd be stuck sitting behind someone with a big head lol. That however isn't my biggest issue. The sound here is very one-dimensional considering the speakers are only pointed AT you from the stage. There's no sound coming from the back or sides and again this could be a plus for some but I don't want to have to ask my neighbor what someone said bc the sound was off that night.
Aside from that, it's a casino so bathrooms were immaculate, service was good but the drink options were terrible and quite frankly they only really cater to one demographic. I don't drink alcohol but even the water options were some terrible purified "Borgata water" and not something that warrants a 800% mark up. Outside of drinks I didn't notice any other vending such as food etc.
Parking is convenient & reasonable ($5) and it's an easy shot to hop onto the...
   Read moreA large venue which could benefit from influences from the People-Movers in Walt Disney World, even the Universal people could help. We had tickets to Bill Burr which were quite decent and yet still it seemed they took pains to make it difficult to reach them. There is one long bar outside the venue and one bathroom. Although they are substantial in size they could not seem to move the crowd efficiently in or out so buying multiple drinks or doubles is a smart although expensive option.The show was good and we could see and hear him well, there are large screens positioned around the room. There were odd noises as if someone were bowling above the room though. It was so noticeable that Bill Burr not only remarked on it but made it a recurring theme in his act. The seats were not that comfortable for the price we paid we thought that we'd have movie theater comfort or better. The seats were far a large corporate gathering or maybe a cheap wedding. We were almost completely dissatisfied and disappointed. The humor of the show barely saved the evening especially because we'd seen Lewis Black perform in The Borgata's Music Box Theatre. We spent less, had a better time and were way better appeased and far more...
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