Crunch Fitness - Auburn — Attraction in Auburn

Such a shame. Been a member of Crunch for a long time under multiple franchisees and this one in Auburn has come by far the worst.

They clearly do not care about their product, their members, or the experience. It has steadily, quickly gone down hill.

always extremely unclean and unsanitary. From the gym floor to the locker rooms but especially the locker rooms. The checklist sheet I have seen be regularly hidden on purpose by staff members. Because it’s not getting clean. If the manager or franchise owner were to show even the slightest due diligence ror assertiveness, this would be immediately noticed as unacceptable. It has been at least 3 weeks since I’ve seen a single staff member or cleaner touch anything:

men’s locker on: floor disgusting, urinals disgusting and often not working, stalls often clogged with feces for days, often days without any toilet tissue in either stall, showers disgusting, at least one sink non-functional. Sauna has been broken for almost a month and a half. Each time I ask, a staff member says the maintenance is happening that week and never does. The staff clearly has no clue and doesn’t care about their job.

-gym floor: machines constantly broken with a sign sometimes put on them, sometimes not. Same machines will go weeks, sometimes months without being fixed. Many of the cable adjustable machines between squat racks and leg machines, have the buttons for adjusting the height missing or cables broken for months now. Clearly no management ever does a walkthrough. General staff are nice but also have no incentive to do a good job or address anything. Something so easy and little as filling the spray cleanser bottles and paper towels to clean machines. Literally grabbed one and it was empty. Next closest was empty, tried 2 more and they were bone dry. Made a point to walk the entire gym and only found one that had about 3 oz. left in it. Absolutely laughable.

Again I’ve always loved crunch and hate that I’m being pushed out due to such apathy and lack of even the basic bottom level of effort. That and a completely disgusting level of sanitary conditions bordering health hazard. After all these years, I’m going to have to find another gym altogether. Had this conversation with so many other members of this site too. Something tells me management won’t even bother to notice unless the attrition rate is high enough to force their...

Hello,

I signed up at the Crunch Fitness Center in Auburn Alabama couple weeks ago to better my health. I was very impressed with how clean and large the facility is. I was very excited to start taking control of my weight and excited the facility is up the street from me. My niece and I decided we can work out together since she has been attending the gym which was support for me. She is NOT A TRAINER AND NEVER WAS A TRAINER. My niece and I entered the facility to work out together on 10/12/24. She started showing me the machines she work on so that we can work out together. We were shocked that an employee walked up to us with pad in hand and asked to speak to my niece. He assumed without confirming she was not a trainer. She tried explaining to him she is not a trainer and was not training me. He whom we now know was the District Manager. He started saying they have trainers there. I told him I do not want a trainer. In told the employee when I signed up I did not want a trainer. I told the manager she is my niece, the manager in turn told me he hear that a lot. I was so dumbfounded the way he assumed and believed she was a trainer. The manager seemed to disregard what she was telling him. She has no credentials nor claimed to be one. I deescalated the conversation with him and my niece by letting her know this is his facility, he is not going to give in. I told her she and I know we are not training and to let it go. She and I could not continue to work out because we were in disbelief. I want to say I and her are honest military veterans who wanted to support each other. I have been to several gyms in my life, I have had several trainers throughout my service. I know the difference. We both left the facility. We returned about 20 minutes later to the facility because we were so distraught and in disbelief, asked to discontinue our membership. I wish I had read these reviews before I joined, but I figured since my niece was going for a year it was legit. I pray the cancellation go smooth. I just read the cancellation reviews. SO...

I recently had the unfortunate experience of being a member at what I consider to be the worst gym I've ever visited. Last year, I signed up for a one-year membership package, but this year I decided to cancel my subscription. To my dismay, the gym continued to charge me despite my attempts to terminate my membership.

Upon noticing these unauthorized charges, I promptly visited the gym to address the issue. The staff assured me that they would refund the money and rectify the situation. Unfortunately, my hopes were dashed when, against their promise, another deduction was made from my account. Perplexed and frustrated, I made another trip to the gym seeking answers. Once again, they reassured me that a refund would be processed.

At this point, the situation had become not only financially frustrating but also mentally taxing. As if the inconvenience wasn't enough, I had to drive an hour to the gym due to relocating. This drain on my time and energy was incredibly disheartening.

For anyone considering joining this gym, I strongly advise caution. Be prepared for the possibility of an ongoing financial commitment that seems impossible to break free from. The gym obtains access to your bank account and appears to have the authority to continue charging you, leaving you helpless even when dealing with your bank.

In conclusion, my experience at this gym has been far from satisfactory. The continuous billing issues, broken promises of refunds, and the considerable effort required to communicate with the staff have made this gym one I cannot recommend to anyone. I hope that my unfortunate encounter serves as a cautionary tale for others, and that no one else has to endure the same frustration and disappointment that...