Echo Valley Ranch — Attraction in Auburn

This was my first and last visit to this feed store. I stopped by looking for straw for my chicken pen, while there I wanted to check out the different types of lay pellets they had to offer. I have been buying from Tractor Supply and their variety seems very limited. I wanted to read nutrition labels and compare prices, variety available, etc. A woman approached me and asked if she could help me find something, I asked her where I could find the chicken feed. She asked what kind of food, I said Lay Pellets. She asked what kind I wanted, I said I would like to look at them and she then pretended to act confused by my request and told me, "Well you can't see them, they're in a bag." (No, really she said something that stupid) She then took me over to an area with several bins of chicken feed, ran her hand through some pellets and said, "See, this is what it looks like." She asked me what type of chicken feed I used now and I told her that I used Purina. She said we have Purina. I explained to her that I wanted to compare the different feeds available and read some labels, she told me. "well, some feeds are over there, (Points thumb over should indicating direction) and some are over there. (Points finger in the opposite direction) I was annoyed with her condescending insult and walked back to the counter to buy a bale of straw. I asked her for a bale of straw and she said, "What kind?" I asked what kind was available and how much were they? She said they had wheat straw and rice straw available. I said I don't know anything about rice straw so I will take a bale of wheat straw. She then asked me what the straw was for and I told her for my chicken pen. She said that yes, wheat straw was better for chicken pens. I paid, got my yellow loading ticket and left. The guys in the loading area were great, this one star is for them. They were fast, friendly and polite. When I got home to unload the straw.....It was rice straw. I checked my receipt and YUP, she sold me rice straw. I don't know this sales persons name but the initials on the receipt were "L.H." I used to go to this feed store 25+ years ago when it was Koch's. This woman was an arrogant, condescending ass-hat that tried to make out like I didn't know what I anything about chickens or ever been in a feed store before. More than that she was intentionally insulting. In the future I will be checking out the feed store up the street to see if they have a more friendly, helpful staff. I can always go back to Tractor Supply, they are always friendly...

Bought hay that I asked to be organic and turned to be that they never sold organic hay. Full of 4D and other herbicides. Killed my garden. Called them to let him know and I never got a call back. Presented myself in person many times and last time wich was just now, the lady behind the counter called me buddy, laughed at me and rolled her eyes. Management has been poor and also really bad type of costumer service. It’s horrible to be liable for other people’s mistakes and see your garden die because someone else made the mistake behind the counter to sell you a product you’re not going for. I’m taking legal action against Eco valley. Worst costumer service, rude and insulting comments toward my person from part of the staff, and uneducated staff that doesn’t even know what they sell. how my tomatoes got deformed and leaf distortion can only come from the chemicals sprayed in the hay because everything I buy is organic.My soil is all messed up with hormonal herbicides that are UNFLUSHABLE...

I called the Store, an extremely helpful Girl /Lady ( Which ever you prefer) answered, and I asked if they had Railroad ties. She said yes and I asked if she knew which grade 2 or 3. She said I think 2 but let me go take a picture and send it to you and you can decide. She must have run as i saw the distnace after when I went to pick up the RR ties. 50 yards?. They were grade 2 Better quality and less than Big Box stores. So I headed up on a Memorial day Holiday weekend on Hwy 80. Yes crazy! Got there and she greeted me and told me where to drive to pick them up. The other employees helping load these in my truck were just as frienly and helpful. I will drive to Auburn from Rocklin instead of going to the Big box stores just for the Service. I'll have to get her name, but she was working at least from 3-4PM on 5/28/2022. Blonde hair as I recall. Keep up the good work! She has a great work ethic, which you don't see much anymore.!! Thanks for going out of your way...