Havertys Furniture — Attraction in Augusta

I placed an online order 6 weeks ago (August 23rd) and was directed by Haverty's customer service to call my local store to set up a delivery date. I called the store 2 weeks ago and a nice woman answered and told me to call back the first week of October because our sectional would arrive then and they could ship it to our house along with the king bed and nightstands we ordered. This week I called because it said that our sectional had yet to be scheduled for delivery. The woman that answered the phone this time was so rude, unprofessional, and I have never gotten customer service like that after spending thousands of dollars.

She said I would have to just keep calling back in order to schedule my delivery, they aren't going to email or call me when it arrives. I told her in that case I guess I'll have to call every day until it arrives - she scoffed and said okay. Then she told me that the earliest I could schedule my delivery was November 7th, which doesn't make any sense because if the sectional is arriving next week then why would it not be delivered to my house with the bed/nightstands on the 24th?

Waiting over 10 weeks for a sectional that I could've bought elsewhere is a little ridiculous but I wouldn't have minded the extra wait if the woman on the phone would not have been as rude. I'm honestly sad because this is my husband and I's first house and our first time buying furniture. Now we're living here without a couch for 10 weeks feeling like we have no one to reach out to at the local store for customer service without being dismissed unnecessarily just for asking for delivery updates. I just want our furniture.

UPDATE 10/6/2020: Walker, the manager, reached out to me to rectify the experience and he was very nice. Our furniture still won't be here until November 7th but at least he is giving me updates. Husband is still pretty upset and it'll be hard to buy from Haverty's in the future - which is a bummer because we were going to buy the matching ottoman. Just be aware that shipping right now is taking a full...

Quality furniture and knowledgeable customer service! Definitely will return!

I had a wonderful experience shopping at Havertys Furniture and Penney was an amazing sales associate. Upon entering Havertys, Penney immediately greeted me at the door and gave me on hands on assistance. I told her vaguely what I thought I was looking for and she helped me learn my style, color interests, space esthetics, space measurements, etc. Furniture buying can be daunting for the uninitiated, such as myself, but Penney quickly bolstered my confidence with her professional expertise.

I never felt any pressure to buy and I surprisingly enjoyed myself in what could've been a stressful experience. She let me lead the conversation and ask questions as she guided me across the showroom to see example furniture and color combinations fitting my interests. Once we narrowed down the options, Penney created a virtual model of my living room and arranged the furniture in different arrays. Her software program and virtual furniture is to scale, so if you bring in semi-accurate measurements of your space, you'll know with confidence everything fits and works together before you buy. Although not necessary for my situation, Penney even provides in-person home consultations, where she helps you design the space from start to finish.

My items arrived within two weeks of order. I actually came back and bought more stuff before the delivery date, so Penney bundled my previous shipping order together and everything arrived conveniently together.

The delivery folks were courteous and will setup your heavy furniture wherever you like it. I just showed them the virtual mockup Penney sent me, so they simply matched the picture. So easy. Everything fit and looked exactly as I...

Angela helped me when I went in last week, and was very helpful. I wanted to see a couch in different colors and she searched all over the store for the fabric to show me (which ultimately they didn’t have). She took time to show me different colors on her computer and lent me her tape measure so I could check whether the pieces would fit in my living room. She informed me of the current promotion and made sure I knew when it was ending. When I returned to the store a few days later, JJ recognized me, as Angela was helping other customers. She offered to write up my order for Angela, and when I told her I was looking for a few more items, she told me to let her know if I needed any additional help. Walker came to let me know about the clearance items in back when he discovered that I was looking for table lamps. He even showed me some items that had just arrived and hadn’t yet made it onto the floor. Angela helped me get the order for my furniture in, and explained in detail the warranty program. She and Walker helped me get the two lamps I purchased there to my vehicle. Everyone was VERY kind, professional and helpful. I was extremely pleased with...