Checkers — Restaurant in Augusta

I pull up in a passenger van with 12 ppl. I was greeted by an AI message that asked for my order. I began by saying I have 12 orders that need to be bagged separately but paying on one ticket. I placed all orders interacting with the recording and answering all questions. Then a person comes on and says she didn't get none of that but then starts to repeat some of the order. We go through all 12 orders again. I remind them they need to be bagged separately and the reply is "oh my god". When completing the order, I add an apple pie. We get to the window and I pay $119.**. They begin passing us the drinks. The first gentleman, shift lead or manager, stated what the drinks were, so we passed them accordingly. Then a girl stepped in, began making/passing drinks, and he a tray with 3 drinks. She said this is pibb xl and coke. I asked which is coke (they are all brown). She stated I was being petty for asking this. 😳 The manager came over and said, " Don't be arguing with my customers, took the drinks back, made them again, and made the 12th drink since they had only given 11. We were asked to pull around to the other window while they made all of our orders. No problem. We ended up in the drive-thru for about 40 mins. We received all of our food, and I asked for the apple pie (which was on the receipt) and was told, he just dropped them and it would take about 4 mins to cook, but offered an ice cream. I didn't want ice cream and stated I would drive back around as there were 2 cars behind us. That would give cooking time. We drove around, was in the line for about 6mins, got to the window and still had to wait more than 4mins for the half cooked pie. All of this just to feed a group of children...... Please focus on teaching customer service. I will never say the customer is always right, but I will say the attitude of the employees drives your...

Went around 1:25-1:30 today. I was picking up an online order for my parents, was gonna be their lunch and dinner for the day. I decided i would eat with them and I also ordered a meal for myself at the call box. Call box was an AI and didnt send my order through correctly. When I got to the window they had to correct my order. The lady on window told me argued about what i ordered, i had to repeatedly explain to her I needed to add to my order because the call box didnt input it correctly. I didnt think it was a hard concept to understand but the lady was rude. Then i broke the news and let her know I also had that massive pick up order that seemed like they were putting together in the back. She turns to the cooks and says “damn yall she dont order light” left me flabbergasted, i wish i couldve taken a picture of the guy in the back, looked like he saw a ghost, me and him both. Told me to drive around to the other lane. I had never been here so I was really confused and when i went the wrong way she yelled at me and told me to move. Gave my order to the wrong person and then they had to give it back to her. Finally after like 15-20 minutes I got my order and the drive home was silent. As the general manager of an extremely busy fast food restaurant myself, even on a saturday rush id never imagine doing this to a customer or anyone breathing.

Food was absolutely...

I've gone to this place 3 times In the past 5 years. Evrytime getting even more worse. This last time was extra special, I paid for my food and asked for my drink that I ordered. the lady at the window said you didn't get one because we don't have any dr pepper. I asked "so you didn't want to tell me you didn't have it when I ordered?" Cashier replied, " DOES IT LOOK LIKE I HAVE A HEADSET ON?! IM NOT GONNA DEAL WITH YOU RUDE WHITE PEOPLE!" I was confused she even said that. I asked for ranch with mozz sticks when I ordered. Once again no one told me anything on whether i had to pay for extra for it. She rolls her eyes and tell me it's 44 cents. I gave her 50 cents and she closed the window on me and walked away. To finish out the lovely visit they only gave me 3 of the 6 sticks I ordered. I recommend to never go here. The workers are extremely rude and disgusting. My actual review would...