Nature's Treasures Texas — Attraction in Austin

The products were extremely overpriced and the staff is abysmal. The girl at the front offering people hand sanitizer did nothing but sit on her phone and give a half hearted welcome. It was as if she was annoyed by customers walking into the store because it interrupted her using her phone. There was no assistance offered to anyone by employees. The cashier, a man with pink hair (my memory on this isn’t exact, if it wasn’t pink it was a light color) was unbelievably rude to me and everyone else in line. The line itself was extremely unclear, everyone waiting was confused as to who was going next, and when someone asked the man with pink hair at the register how the line was supposed to work, he rudely talked down in a snarky tone to everyone and said we were supposed to be standing behind taped lines that were for social distancing. No normal person would’ve been able to infer that, especially because the tape was in the middle of merchandise that other shoppers were standing in, adding to the line confusion. After everyone organized themselves into their ridiculous line (i appreciate the social distancing effort but this just didn’t work), I found myself at the front with my boyfriend who I was extremely excited to show this unique store to. There were two men behind the counter, the man with pink hair was helping someone, and since the line was so unclear, I said that I was ready to check out, because I assumed the other man who was standing there next to him doing nothing was also a cashier. The man with pink hair rudely looked up, snapped at me, rolled his eyes, and said in the same snarky tone “Can’t you see I’m helping someone you need to wait your turn” (This is a quote from memory so it is not 100% accurate!). I haven’t been met with this much disrespect by an employee I was being so polite to in as long as I can remember. This may seem like a small occurrence but this man’s behavior towards myself and everyone else waiting in line was completely uncalled for. I waited there for a couple minutes until I decided that this man (who was incredibly slow at running the register), this business, and their overpriced products were not worth my time. So I left the line, placed all of the products back in their respective spots, and thanked the girl at the front, because that’s basic decency, which the workers at this store cannot seem to understand. I gave this place two stars because there was not a single person wearing a mask incorrectly and social distancing was enforced, which is hard to find in many businesses at this point in the pandemic. I’ve never written a review before, but this experience absolutely deserved one. Do not come here unless you want horrible service and overpriced rocks you’d be much better off finding online (or, go outside and find a cool rock you like, those are completely free and you don’t have to deal with awful...

First time shopping at this store. We enjoyed browsing and selecting different pieces. I approached the counter in the annex room and said “Excuse me” because I had a question, and a male staff person saw me coming and kind of walked away awkwardly. Maybe he was not sure where I was going? Who knows. Anyway, I got my question answered and that was the only interaction with staff I had until I was in the check out line. I didn’t know where to stand at first but a lady with long hair told me where to wait behind another customer. The customer at the counter had a pretty big transaction and she was chatting with the cashier about California and living in OC and how her parents moved to Colorado so she gave them a hard time after they got mad she moved to TX, other random chit chat etc... Which is fine, I am patient and the cashier seemed very friendly. All the while though, the customer was leaning on the glass counter talking closely with the cashier, and the customer had her bottom half of her body sticking out pretty far. That customer was not told to stand behind the blue line as I was when I checked out. The same male staff person who awkwardly walked away earlier was the cashier who checked me out and he told me very clearly to stand behind the blue line during the transaction, which of course I did. But I don’t get why let some customers clearly feel more welcome and allowing them to not only lean on the glass counter, but take up so much space with their body in the narrow walkway? Why make me stand behind the blue line if the customer across from me doesn’t have to? My point is just treat customers the same all around... or maybe because the customer who was allowed to violate their policies, was a light skinned white girl who made a large purchase, she wasn’t told anything? That’s a pretty bold assumption I’m making, but what other reason was there to not enforce their rules towards her? The health of employees and customers are important, according to their signs and replies to other reviews, but only in certain situations, or with certain customers? It does give me pause because I did not see a diverse group of employees. And with me getting treated very differently than other customers (I’m darker skinned than almost everyone shopping at that time), makes me think twice about returning. What an unfortunate but not...

This place is a DREAM. Came all the way from Houston and waited for them to open. If you’re thinking about going-do it.

The energy in here is easily half the experience. Every single one of the employees had a smile on their face, and were super attentive. Product knowledge on point, very diverse, and they all seem to embody everything this company stands for. Whoever does the hiring-you’ve got talent! That being said, the environment here is so magnetic, as a retail manager, its got me dying to work here, too.

The selection of crystals and minerals here is pretty much unmatched. I’ve been trying to hunt down authentic amber for months now and found it both polished AND raw. I found ruby in fuchsite and four different opals, as well as some man-made marvels like carborundum. You’re looking at price points from $1 to over $100k-What I’m getting at is that there’s certainly something for everybody.

If you’re shopping for multiple verses of metaphysical, they’ve got candles, smudges, herbs, and jewelry. If you’re needing a more personal experience, check out their tarot sessions. Could easily be a one-stop shop for most Wicca, though it might fall short of that for fae or hoo-doo followers. None-the-less, it seems the owners respect and carry pieces for virtually every practice or religion I could think of-another massive nod to the sheer size of their selection.

To further digress in pricing, whether you’re buying rough by the pound or polished by the stone, this is probably the most fair pricing I’ve come across in my 20 years of collecting. I walked away with around 15 pieces, most of which were at least fist sized, for right at $350. In Houston, I would’ve paid closer to $800 for the same haul.

So yeah, these guys have the winning formula. Great personnel, awesome selection, strategic pricing. You’ve got a customer for life here. Can’t wait to see y’all again at the truck...