United States Texas AustinSpa Sway Day + Med Spa | Domain

Spa Sway Day + Med Spa | Domain

11011 Domain Dr #124, Austin, TX 78758

4.5(222)

Closed

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Relaxation

Luxury

Accessibility

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Phone

(512) 873-0999

Website

spasway.com

Open hoursSee all hours

Sun9 AM - 9 PMClosed

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Posts

CeciliaCecilia

I want to preface this by saying that this review is an objective assessment of my personal experience and outcome of the Spa’s facial expertise, not an angry rant that is targeted at someone. Everyone’s skin type is different. I have something that is called maturation arrest, where the skin becomes clogged and pimples form to make the surface feels “pebbled”. They are a form of closed pore comdones. I went into this spa, and the esthetician performed some what painful extractions, that resulted in the last 3 pictures. Over days, scars formed, and my skin became very swollen and acne became worse. I later learned that you should NEVER perform extractions on closed comdones because these pimples were not fully out of the skin. During the session, the esthetician also explained to me that the best way is to hydrate and exfoliate. However, she added that, I don’t want you to feel like we got nothing done today. I am guessing that this is why my extractions were so forced and painful. I am left wordless as I see photos of myself before and after. Keep in mind that I had smooth but somewhat pebbled skin before as you can see, but after the session, my skin started peeling whatever I used, had scars that hurt even half a week later. My skin is ruined. And I deeply regret my visit. I even thought of becoming their member, but this thought is totally scratched as I waited and waited only to see my skin not being able to recover for days and only worsen throughout the process. I was confident to go out without foundation and makeup before, but now I look like a beat up teenager with a full-face hormonal acne. This spa fails to recognize different skin types of different ages and ethnical background. Asian skin is so supple and soft at an early adolescence that you simply cannot perform the same methods with that of people aged 45, sun-damaged and rough skin! I wish that I could give it 0 stars, but the 2 stars is for 1) their good facilities and internal ambiance and 2) the people’s good attitude and patience.

Alumine BelloneAlumine Bellone

I really wanted to give this place a 5-star review, but here’s my experience. I arrived five minutes before my scheduled appointment and sat in the waiting room briefly. When the masseuse called me in, she kindly asked if I wanted to use the restroom—I declined—and then she left me to change. I entered the room right at 4:00 PM and was ready by 4:02, but she didn’t return until almost 4:10. The massage ended promptly at 4:47, so I did lose several minutes of massage time. That said, the massage itself was excellent—very relaxing and professional. My only other critique is the lighting in the room. The bright white lights made it hard to fully unwind. Most top-tier spas I’ve visited use dim, warm lighting to promote relaxation, and that element was definitely missing here. Given the advertising and signage about being a top day spa in Austin, I had high expectations. While it wasn’t a bad experience at all, it just didn’t meet the level I was hoping for.

Ariel GrayAriel Gray

Review update: the overall value has declined. The price of memberships has continued to increase, and it seems like being a long time member has little to no value there. There is no grandfathering in to rates. Due to the increased price, there is now little difference between this spa and any other nearby spa. This is most certainly the best value for high quality massages and facials in all of Austin. You can't beat the relaxing atmosphere, knowledgeable staff, and excellent front desk customer service when compared to other pricier local spas. The member rates are an excellent value and the Hydrafacials are a good market price. If you're considering a Massage Envy membership you should try Massage Sway first, you'll be very glad you did!

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Reviews of Spa Sway Day + Med Spa | Domain

4.5

(222)

2.0

Not pregnancy friendly. My experience was about 2 months ago but I'm still very upset about it. I booked an 80min. massage with an additional service of a foot scrub. Upon entering the establishment (it is beautiful and I love the atmosphere), I was offered a glass of wine, this is a nice gesture and pre-pregnancy, I ALWAYS accepted wine before massages, facials or nail appointments, however, I thanked the lady and said "if I wasn't pregnant, I'd love a glass". She then responded by, "you...

2.0

Today was my second time getting a massage at Spa Sway. I loved my previous experience so that’s why I decided to get another massage while I was in town. I also wanted a facial since I hadn’t had one in a while. When I booked my appointments I was told I could change the facial I wanted once I got there. Well after my massage ( which was amazing! I would def go back to see Natalie) I was told to put on the wrap and robe that was provided so I could go to a different room for my facial....

1.0

When a friend recommended this place to me, my initial thought was that the pricing was too good to be true. For the treatment I wanted (chemical peel) the pricing was extremely competitive. Great location and the waiting room is nice, but the service room itself was lacking. I chalked that up to the pricing and didn’t mind- however I did mind when I got 0 results from my treatment. And I mean 0. I understand that everyone’s skin behaves differently and there’s no guarantee when it comes...

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