Spavia Day Spa - Austin, TX — Attraction in Austin

I purchased a Valentine’s Day gift card for $250 (with “free signature facial”) from their website through a vendor called “MyHownd”. My first pass was unsuccessful, as front office staff were unaware of this. I shrugged this off after spending $300+ on a facial for myself and a friend, thinking I would get to use this later. I then booked a couples massage for my husband and myself, confirming with staff I would be able to use the gift card. The day of our appointment, I was emailed/texted that there were “building issues” and the appointment was cancelled. Of course, I assumed both were cancelled, but then received a call on behalf of my husband asking why he didn’t show up. This issue was cleared up entirely at that time, but communication between front office staff and management were clearly disjointed. I rebooked our couples massage with the hope of using my $250 gift card. I received multiple text and email messages confirming the date and time. Showed up today to find that only MY appointment was confirmed (not a couples massage). This was quickly resolved and we were both brought back in a timely manner and received great service, only to be told “the system was down” at check out and waited 15 minutes after providing my gift card code. We were then told we were “free to go”. Three hours later, I saw the charge on my credit card for the full price of the service. Had a quick call to the location and was kindly told there was a mistake and I will be refunded. This is yet to happen, of course. I say all this to warn of the poor management of this place. The front office staff are overwhelmed by technical issues and poor communication. The team actually providing the services are great, but unaware and not in control of the goings-on of the business. I don’t usually leave reviews, but I am taken aback by the poor management. I’m supposed to have a free facial with my $250 gift card, but am hesitant to book it given how disjointed the booking process has been in addition to front office staff not being aware of the inner workings of the offers/gift cards that are purchased through the Spavia Burnet website. Please beware of the general operations of this place. Again, front office staff and specialized workers are great. Management is a huge negative...

TLDR: I waited over 2 hours for an appointment, was given at least 4 different excuse and in the end, was told they couldn't fit me in at all. I was charged for the appointment and had to reschedule for a different day.

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I booked a couples massage for my husband's birthday. We came in early, waited for the front desk to serve other couples, and then once checked in waited another 30 minutes only for the front desk to tell us that they had a 'no show' and wouldn't be able to do a couple's massage, but needed to do it back-to-back. So I'd have to wait another hour, and then my husband would need to wait an hour after me.

After some back and forth with the front desk, she said -- oh actually the masseuse had the wrong time and we have someone coming in 20 minutes. With that, after another 40 minute wait, I asked the front desk, what the deal was and she said she'd get back to me. After another 20 minutes and a whole set of 5 ADDITIONAL people coming in, and who all got pulled back by their masseuse, the front desk, said that the masseuse who came in, actually, got claimed by class pass and so she couldn't fit me in at ALL during the day.

Honestly, it was such a mess and the excuses changed every time I went to visit the front desk that I feel like I was being lied to and taking the hit for the mess of scheduling that was happening up front.

I spent over two hours waiting for NOTHING, no service, anything! and she couldn't even offer me a refund because I bought a package off of Groupon. We drove from South Austin which was already the longest drive to get to Spavia.

In the end, I rescheduled my appointment since I was already charged for the service and will come back with an update on whether or not I'll recommend Spavia for their actual massage, bc I'd give their customer...

Its no surprise spavia autocorrects to scamia, avoid this place at all costs! Unfortunately my husband got a membership several years ago and has been trying to cancel after they raised the price without notice and continue to charge more than the contract we have states. Over a year with no response back from management only to be finally called today and told that he not only no longer has any credits as they all expired (although we have never taken a year break which is how long before they expire). Now were being held to a contract they aren't even honoring because they must really need the money. Its no secret they can't keep any of the good service providers so at least we can all breath easy knowing they aren't holding their employees hostage, although im sure they threaten a non-compete which is laughable. I urge anyone looking for a massage or a facial too look to independent service providers, they will not take advantage of you the way somewhere like spavia will and then your provider is happier and will also probably make more. I do want to be clear this review is in response to the treatment of the membership my husband regretfully holds (only for 1 more month...where is the form? We're waiting) but holds true to my experience as I have also been here more than once or twice so I do speak from experience and thr way spavia is run clearly leave...