Capital Coin & Bullion — Local services in Austin

Looking to sell around 100 silver coins on a Saturday, so I read reviews for many places in the area and landed on Capital because of all the positive mentions of someone named "Melanie."

I called and of course Melanie picks up, friendly as ever. She verified the store hours, the quantity and selection I had, and wasnt rude nor rushed me off the phone.

She explained they usually don't buy when the market is closed, pretty typical, but she'd be willing to make an exception based on what I described I had. She made me an offer that was good, couple bucks below melt. It was the best offer anyone made out of the shops I called that day so I was a bit skeptical. Most shops offered $4 under melt. I was so skeptical that I told her I would probably not stop by until the markets open again but thanked her for answering my questions. But curiosity killed the cat so I called back a half hour later. I only mention this part because the line was busy so I hung up...And she called me back! No business has ever called me back when they missed my call. That blew my mind. If more businesses in general did this, they would get more clients.

Fast forward, I went to the store. No one said hello at first, but most of the team was busy counting so I probably wouldn't have said hello either. As I walked around, a couple guys asked how I was doing. Then of course Melanie comes from behind the counter and introduces herself. I explained we spoke on the phone and once she saw the coins, she immediately increased her initial offer. To be clear, she didnt offer me at or above melt on anything. But it was damn close for alot of it and I was satisfied.

She clearly understood and was knowledgeable on coins, their origins, popularity, etc. She didn't get hung up on how perfect/imperfect the conditions were and spoke plainly and enthusiastically about my collection. She even adjusted some of her offers in real-time as she examined it. She also asked if I wanted an itemized receipt but that would've taken a long time. I appreciated that she asked, once again demonstrating that she understood and appreciated the investment/hobby of stacking. I declined since I already had a list at home for everything and it would've been cruel to have her write or type that many individual coins. She offered cash, check, or a combination of both. I took cash and she counted it in front of me with a machine.

Ultimately, it was a fair, honest, and quick experience. I usually sell privately because I can get much better prices, but my selection was so diverse that I didn't want to go through the hassle of individual sales on everything. This is the value of finding great local shops like Capital Coin & Bullion. They have to stay in business too so you have to know what to expect and WANT them to be around tomorrow.

For any first timers, park and enter through the back of the building, once you get buzzed inside there's some sort of knife/CBD store in front of you but if you look to the right you'll see all the coins.

Thanks...

Extremely rude and poor customer service. I brought a bunch of gold in to sell and a lot graded Ngc PF 70 matching gold coins along with a few loose. My wife had gold to sell as well. The lady, Melanie that helped us was not having a good day from the start. She made a comment about the side of one of my maple coins which had a small smooth spot on its edge. She said she would have to lower the price. I said, "I thought you were buying for spot anyway?" She said nasty."You don't have to sell it if you don't want to!" I said,"I know, but you don't have to have an attitude about it, " she said rudly again."I dont!" I said, "you do." She then said "we're not buying from you!" I said fine. I've been here several times and never had a problem. NEVER AGAIN! Not worth dealing with people like that! Went up the street to Cash for Gold and got great customer service and...

The gentleman that assisted me was very short and directing his point of only giving face value and silver wieght for my silver coins some dated back to 1870. I thought that was very unprofessional considering he didn't even look at them he just separate them dimes quarters half dollars and gave face value plus what ever percent was for silver price. Didn't care that although my coins have not been graded or slabbed. That there were error coins i.e. repunched mint marks and doubled die coins. With my estimate of grades and coin denomination, my estimated value according to pcgs price guide, equalled over $500. He only offered $29.37 for the lot I had brought in to get a appraisal quote for. I am very dissatisfied with this coin shop and it's practices. Anyone that goes here I'm just informing you ahead of time, be prepared to be...