Downtown Comics in Avon — Attraction in Avon

TL;DR: Always call ahead to confirm an item is in stock before placing an online order.

I ordered a back issue from the shop's website, paid in advance and received an automated email that the order was confirmed. This was before the store opened for the day. About an hour before closing, I arrived at the shop and was told by the person working that the online inventory is not always correct and the back issue I ordered was not there.

He apologized, issued a cash refund, and offered a discount on anything I might want to purchase. I looked around for about 30 minutes but couldn't find anything of interest. He also said that he went through that title's back issues and updated the online inventory for it so that it will be correct in the future. After I left the store, it occurred to me that he could have handled this situation a lot better.

All of my contact info was included on the online order so my billing address, phone and email were right there. He could have noticed I did not live anywhere near the shop, but even if he didn't, he should have at least called or emailed me to say the item was unavailable. I also think he could have issued a refund at the time he realized that the order could not be fulfilled, and that would have saved me a big inconvenience.

It doesn't make any sense to take the time to correct the inventory issue for future customers BEFORE addressing the immediate issue of charging a customer for something that is unavailable and NOT telling them about it until they show up at the store to pick it up at the end of the day. He had around 6 hours to at least tell me the comic wasn't there.

I hope that my feedback will help other customers receive better service in the future. I drove 42 miles round trip and took over 2 hours out of my day for nothing. Gas isn't cheap and my time is valuable....

Used to love this place. Then one day a guy who I had never met before was working and tells me all of my series have been cancelled or concluded and I had no more active subscriptions anymore.

This didn't make any sense to me but he made it clear he wasn't in the mood to humor my questions so I just left. Dejected by this experience I uninstalled the comic app presuming this was the end of my comic days.

About a month later I get an email that I had around a few hundred dollars of pulls putting put back on the shelf for not paying for them in time. I reinstall my app and low and behold NONE of my series were cancelled. They were all piling up week after week just as they always had. Comics I would have gladly paid for. Comics I really wanted. Comics I would still have to this day.

But some guy in a bad mood decided to lie to me and tell me all of my series had been cancelled. Only logical thing I can think of is they wanted me gone as a customer but I had never met this guy before. Was he told to tell me this because of an unpaid pickup I'm unaware of? I'll never know. None of it made any sense and if you couldn't tell by now, I'm still extremely salty about.

I have not touched a comic since. That guy ruined it for me. This place ruined comics for me. I hate...

I started coming here about 2 years ago when I got back into comics. I love the atmosphere as most of the customers are regulars, so everyone kinda knows everyone else. The staff, including the owner Mike, are AWESOME and great to deal with. I also love the fact that they can bring in books from the other two locations, so even if the book you are looking for isn’t in stock in Avon, there is a good chance they have it at the Castleton or Indy location. They will transfer the book to Avon for free and you can just pick it up once it’s in. I know that I could order all of my comics online and possibly save a little money, but it is well worth it to come in and do business with people that would literally bend over backwards for...