Food City — Attraction in Avondale

After 20 years, we still love Food City on Dysart. Especially now, when we're all aghast at food prices, Food City continues to provide affordable produce, meat, and bakery products. Very welcoming to those of us who might be unfamiliar with Mexican products, with staff always ready to help. (and they have never questioned my Service Dog!)

Hints for New Customers: If you haven't been before, focus on the produce. Items are not cosmetically perfect; apples and pears will have bruises, but the price makes up for the imperfections. Loose potatoes and sweet potatoes will have odd shapes and sizes, and there will be Mexican produce you may not have seen before such as jicama and nopales, and every imaginable pepper variety. ... Employees stocking produce might not be bilingual, but all the managers and check-out clerks can assist.

Then plan on shopping the perimeter of the store. --- bulk rice, dried beans from open bins --- Mexican Coca-Cola and other sodas --- dried herbs and seasonings in envelops and large containers --- many different cuts of meats, soup bones, organ and variety meats not available elsewhere, plus butchers to cut custom orders.

Admitted, we usually pass up the aisles, unless I specifically need raw sugar or canned frijoles. But don't miss the Bakery! Fresh in-store tortillas, tres-leche cake, conchas, etc.

On the weekends, a Mariachi group might be providing music, or, like he did yesterday, Gen Manager Sam might call on everyone in the store to wish Happy Birthday to a...

I would like to share a terrible experience I had today from one of your stores, the Avondale store on Dysart and Vanburen in AZ. I ordered my son's birthday cake 2 weeks ago and paid for it in full. It was scheduled to be picked up today at 7am. I confirmed it to the lady who took my order that it can be done, and she said " yes, we open at 6am." I came to the store to pick it up at 0720, the cake was not done. The lady at the bakery said the one who designs the cake will be in at 0830. I was so upset, I told her I could not wait, we are taking this cake to the venue which is 2.5 hrs from the store. That is why I scheduled it to be picked up early. They offered me nothing but a refund to what I have paid for. Not even asked me if they could exchange it to a different one, or how to correct their error. I am so upset not only to the poor customer service but the disappointment I saw in my son's eyes when I came home without the cake he choose for his birthday. I never ordered a cake from Food City before and this is probably a sad but a teaching experience for me and to my family not to order from them again. I would not recommend this store due to...

Asked for service trying to find an item we saw online. The young man took us to it's location where it was hanging under something else, making us not being able to find or see it. The young man then informed us another isle location where it was half the cost, which was awesome!

Second, their registers need to have a software update or something because it kept telling us something was in the way (with nothing seen), or to put the bags back on the tiny shelf.?. The scanners couldn't find numerous items making us enter 4 digit codes. The tiny shelf or bagging couldn't hold four large cans which only weighed 6.75lb. yet it wanted everything kept on the shelves to keep scanning. Please fix this!!!

We needed to wait again for the single cashier (helping someone else) to clear numerous error codes as well as resetting the problem of it not allowing us to scan our debit card. I've never seen such horrible self checkout machines anywhere!!

However, most everything else in the store we wanted was cheaper in Walmart, and Walmart scanners are bad too; but not as bad...