Pizza Hut — Restaurant in Avondale

Dear Pizza Hut, Let me first apologize to you because I am grumpy and it isn't necessarily fair that I am taking this out on you. I was notified that a man who I literally called Dad passed away. I consider his son one of my best friends for more than a decade- Considering that is more than 1/3 of my time on earth that is significant. Friday, my friend had flown in after taking emergency leave to help take care of his fathers affairs. Today we went from Avondale to Paulden, Arizona to start sorting out a mess. We were met with needing to rehome 4 horses, one being possibly pregnant; 3 acres of a ranch that was not well maintained due to Dads failing health; news the teenager that he had taken custody of lost her mind and did significant damages to the home as well as his truck; a months worth of documents to go through just to start to figure out the mortgage and all other loans. I've decided to take on selling a good bit of his items from 125 miles away in Avondale. I got home about 5pm and was exhausted at the thought of taking on everything and all I wanted was a hot meal that was fast and would keep my three minis happy. What do I do?! Why I order pizza! It is less than a mile from my house, it is hot and the kids never say no to pizza! They got here in relatively good time considering it is 5pm on a Saturday. I tip the driver fairly well as I believe in fair wages and tipping well for great service... And then I open the boxes. YOU HAD ONE JOB PIZZA HUT! YOU ARE LITERALLY SIX TENTHS OF A MILE FROM ME. And the pizzas were squished... I just wanted an easy meal that the minis would eat after a mentally, emotionally and physically exhausting week and I get squished pizza. I say it again, squished pizza in 0.6 miles... I googled...

This store is an absolute nightmare I have now ordered 2 orders today and I guess they called to confirm my order because it was a cash order and I am a pizza hut rewards member and have been for about 2 years now, I have never received one of these calls before... But because I wasn't able to answer as I was at work they cancelled my order. No email no message nothing 45mins later I called to see what happened and they told me that my order was cancelled and asked if I wanted to reorder I said no thanks and hung up... So I decided that I was still hungry so I ordered again and 10 mins before my estimated delivery time they called to confirm and let me know that the order wasn't even started yet... I asked the girl why even call to confirm again when I just spoke with you guys and she said "so do you want the pizza or not?" I told her no that the sub par customer service was extremely disappointing and she proceeded to hang up on me. I called back to speak to a manager it was the same girl I just spoken with and she let me tell the whole story stated that I was incorrect and that she attempted to contact many times I asked her if she was the manager she told me no... So why am I talking to you!!! They then transferred me to a "manager" I told him the story and he said "so would you like the order or not?!?!?!?!" seriously by this time we were 5 mins from my estimated delivery time!!! Being a bartender and customer service agent for almost 15 years this was beyond enraging. I will not be supporting this location...

Updated 11/15/24: I placed my order thru the app and it said my pizzas would be ready in 9-14 minutes. Needless to say, I didn't get my order until over an hour later. Completely ridiculous and I'll NEVER order from this location again!!! Their app should reflect accurate timeframe for orders being ready. Piss poor customer service at this location!! I ordered 2 medium hand tossed 1 topping pizzas & a couple of the pizza melts a couple evening's ago and what I received was a joke. Let me tell you first that I usually order a medium 1 topping hand tossed pizza with my orders normally with no issues until this time. When I say this "hand tossed" pizza was extremely thin, I'm not exaggerating any! I have NEVER received hand tossed from Pizza Hut this thin ever. If this is what they are claiming hand tossed is, I'd hate to see thin crust!! I also wasn't expecting to need to ring out my pizza from all the grease just dripping off the top & bottom. Needless to say it was the worst pizza I have ever eaten, even worse than Peter Piper Pizza! When we contacted the location, they just said they gave us the correct order & had nothing to say about how much thinner it was since I ordered from there a few weeks before that. Don't think I'll be going back to Pizza Hut again...