Kokee Tea - Canton — Attraction in Baltimore

I was treated very poorly today by whomever had the opening shift for this location 10/21/25. I am assuming that whoever was supposed to take over for the evening shift was running late so the little girls that were on location decided to close the store until 5pm or whenever the next shift comes in. I walked in at quarter past 4pm and a young girl walked up towards me with a backpack on and was turning me away saying, “ Sorry, we are closed now. We open back up at 5!” I mean, why not take care of me since I am already here??? I felt very dismissed and devalued, as if waiting there 45 minutes outside until someone “maybe” shows up was perfectly ok when she could’ve handled my order and been out the door in 10 or so minutes anyway. I probably won’t be back to this shop after this. Bubble tea spots in Baltimore seem to have horrible luck in staying open and maintaining a profit regardless so having employees that turn away customers and their loyalty will eventually be your downfall....

Have been to plenty of bubble tea places before but this place is not worth the money. I got the classic thai tea and it tasted nothing like thai tea. It tasted like chemicals and was nasty. My husband got the brown sugar milk tea and it was ok, but not excellent.

We told them about the taste and requested to exchange the thai tea and they said yes but they were going to charge us full price for the new drink. When we said that we were expecting a free exchange since we didn't like the drink, she said it was company policy and they can only do a 50% off for another drink (then why did they just charge me full price for...

I ordered a Matcha Latte from the menu of Milk Tea - $5.99. The cashier asked me if I wanted Boba, and I said, "Of course! I want it as pictured." He charged $.75 for Boba making the drink $7.12. I didn't want it, because I was opposed to the add on charge when the photo on the menu shows that the Matcha Latte comes with Boba for $5.99. Maybe take new photos that show what you'll get for $5.99, a boba-less Milk Tea. The Menu is deceptive; why not put $6.74 in place of $5.99? Who likes to be bamboozled at the...